Kaden Adair Moore
West Hollywood,CA
Summary
Operations Manager with broad experience in IT support, payroll, and administrative management. Skilled at leading teams, streamlining operations, and managing vendor and technology systems to improve efficiency. Strong background in customer service and member relations, with expertise in retention strategies that strengthen satisfaction, loyalty, and overall business performance.
Overview
10
10
years of professional experience
Work History
Operations Manager, Admin & IT Specialist
Arc Beverly (formerly Spring Place)
05.2025 - 09.2025
- Oversee day-to-day operations of the club and coworking spaces to ensure smooth member experience.
- Manage facility upkeep (cleaning, maintenance, vendors, contractors).
- Coordinate room bookings, events, and member services.
- Develop and enforce standard operating procedures (SOPs) to streamline efficiency.
- Monitor budgets, expenses, and cost-saving opportunities.
- Ensure compliance with safety, health, and building regulations.
- Serve as main point of contact for 650+ members, addressing questions, issues, and feedback.
- Supervise, train, and schedule front-of-house staff (MSAs, reception, FOH, etc.).
- Foster a welcoming environment to support community engagement.
- Process payroll for 30+ employees accurately and on schedule, ensuring compliance with wage and hour regulations.
- Track staff hours, overtime, PTO, and benefits.
- Maintain employee records and assist with onboarding and offboarding.
- Support recruiting, training, and performance management initiatives.
- Manage the member database, applications, renewals, and cancellations.
- Process new memberships, maintain accurate member records, and update contact/payment information.
- Track membership usage, billing, and credits.
- Assist with onboarding new members, including orientations and access setup.
- Support marketing and retention efforts by monitoring engagement and member satisfaction.
- Act as onsite IT support for staff and members.
- Troubleshoot hardware/software, network, and AV system issues.
- Manage access systems (Wi-Fi, key cards, membership platforms).
- Coordinate with external IT vendors when specialized support is needed.
- Handle vendor contracts, invoicing, and purchasing.
- Support financial reporting with accurate operational data.
- Maintain office systems, supplies, and equipment.
- Oversee setup and logistics for member events, workshops, and private bookings.
- Collaborate with marketing/communications teams to promote programs.
- Gather and analyze feedback to improve member satisfaction.
Head of Member Services, IT Specialist
Spring Place Beverly Hills
02.2023 - 05.2025
- Develop, implement, and maintain standard operating procedures (SOPs).
- Lead, train, and support front desk/member services staff to deliver excellent service.
- Oversee the full member journey, from onboarding to retention.
- Manage over 650 membership applications, renewals, cancellations, and records.
- Serve as the primary contact for member inquiries, concerns, and feedback.
- Lead and train front desk/member services staff of 10 to deliver excellent service.
- Plan and support member programs, networking events, and community initiatives.
- Partner with marketing on communications and engagement strategies.
- Coordinate and outsource member programming, events, and community initiatives.
- Track membership trends, satisfaction, and retention; report to leadership.
- Develop and implement strategies to grow and retain membership.
- Collaborate with operations to ensure facilities and services meet member expectations.
Member Service Specialist
Spring Place Beverly Hills
08.2021 - 02.2023
- Delivered frontline support by greeting members, answering inquiries, and resolving issues in person, by phone, and by email.
- Processed membership applications, renewals, cancellations, and maintained accurate records.
- Managed reservations, event sign-ups, and space bookings to ensure smooth scheduling.
- Assisted with billing inquiries, processed payments, and tracked account activity.
- Supported new member onboarding by providing tours, setting up access, and explaining benefits.
- Promoted member events and encouraged community engagement.
- Handled complaints and concerns, escalating to management when necessary.
- Maintained membership databases, generated reports, and supported internal communications.
- Assisted with event logistics and provided onsite support for programs and functions.
- Ensured daily service standards and facility readiness to meet member expectations.
Content Implementation Associate
Dewy
11.2020 - Current
- Format and input pre-written email and SMS content in customer CRMs
- Manage time wisely and meet tight deadlines to get CRMs ready for launch
- Review work with the CEO to ensure quality standards are met
- Build high-converting emails and texts
- Design and implement content workflows
Sales Associate/Cashier
J. Crew Group, Inc.
08.2019 - 12.2019
- Organize racks and shelves to maintain the visual appeal of the store
- Responsible for training new cashiers
- Handle returns and exchanges
- Develop positive customer relationships through friendly greetings and excellent service
- Prepare merchandise for sales floor
- Prepare outgoing shipments/incoming merchandise
- Two-time sales associate of the month
Customer Service Specialist
Nordstrom South Park - Seasonal
10.2018 - 01.2019
- Managed BOPUS and curbside pick-up
- Set-up new displays
- Gift wrap leader
- Organized racks and shelves to maintain the visual appeal of the store
- Helped customers with questions, problems and complaints in person and via telephone
- Developed positive customer relationships through friendly greetings and excellent service
Sales Associate
Vineyard Vines
10.2017 - 06.2018
- Provided repeat customers with exceptional care and attention
- Accepted and processed returns
- Stocked shelves and supplies and organized displays
- Kept work areas clean and neat at all times
- Prepared outgoing shipments/incoming merchandise
- Worked collaboratively in team environment
- Maintained constant presence on sales floor to address customer needs
- Top in sales for 4 consecutive months
Sales Manager
War Wizard Racing LLC
05.2015 - 08.2017
- Supervised a sales force of 4 sales associates
- Promptly resolved all customers' requests, questions and complaints
- Contacted customers by phone and email in response to inquiries
- Trained all incoming sales team members
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
- Built relationships with customers and the community to establish long-term business growth
Brand Ambassador
Custom Cuff
10.2020 - Current
- Curate content to generate sales
- Educate prospective customers about product
- Plan and execute weekly marketing campaigns on social media platforms
Skills
- Operations Management & Process Improvement
- Payroll & HR Administration
- IT & Technology Support (hardware, software, network, AV)
- Customer Service, Member Relations & Retention
- Staff Leadership, Training & Development
- Vendor & Inventory Management
- CRM & Database Management (Salesforce, membership platforms)
- Digital & Email Marketing
- Microsoft Office Suite
- Problem-Solving & Strategic Planning
Timeline
Operations Manager, Admin & IT Specialist
Arc Beverly (formerly Spring Place)
05.2025 - 09.2025
Head of Member Services, IT Specialist
Spring Place Beverly Hills
02.2023 - 05.2025
Member Service Specialist
Spring Place Beverly Hills
08.2021 - 02.2023
Content Implementation Associate
Dewy
11.2020 - Current
Brand Ambassador
Custom Cuff
10.2020 - Current
Sales Associate/Cashier
J. Crew Group, Inc.
08.2019 - 12.2019
Customer Service Specialist
Nordstrom South Park - Seasonal
10.2018 - 01.2019
Sales Associate
Vineyard Vines
10.2017 - 06.2018
Sales Manager
War Wizard Racing LLC
05.2015 - 08.2017
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