Kade Chung
Edmonton
Summary
Medical Office Assistant with a solid foundation in veterinary and medical office administration, bringing over three years of experience in patient care, scheduling, and effective communication. Demonstrates expertise in customer service and administrative tasks, utilizing skills in appointment coordination and database management to enhance clinic operations. Committed to fostering a supportive environment and continuously improving patient experiences.
Overview
4
4
years of professional experience
Work History
Donor Screener and Medical Office Receptionist
Grifol Plasma Center
11.2024 - Current
- Performed vital sign checks (blood pressure, pulse, temperature) and hematocrit testing to determine donor eligibility
- Greeted donors with professionalism and ensured a welcoming environment
- Managed a high volume of donor check-ins, registrations, and appointment scheduling
- Accurately maintained and updated donor records
- Promoted donor retention by fostering positive experiences and educating donors about the importance of plasma donation
- Adhered to strict regulatory standards and company policies to ensure donor safety and product quality
- Assisted in audits and inspections by maintaining organized and accurate documentation
Medical Office Assistant
Red Leaf Wellness
01.2024 - Current
- Managed patient scheduling and appointment coordination to optimize clinic flow and enhance patient experience
- Assisted in the preparation of patient charts and ensured all necessary documentation was completed prior to appointments
- Communicated effectively with patients to provide information on services, policies, and procedures
- Supported medical staff with administrative tasks, including billing and insurance verification
- Handled incoming calls, emails, and inquiries, providing excellent customer service
Client Coordinator
VCA Animal Hospital
01.2024 - 10.2024
- Scheduled client appointments and answered phone lines
- Managed email communication
- Assisted clients with questions or issues and escalated as needed
- Maintained confidentiality in all employee relations and documentation
- Gathered expense information and compiled reports with documentation
Vet Tech Assistant
Edmonton West Animal Hospital
01.2022 - 01.2023
- Cleaning and maintaining kennel facilities to ensure a clean and sanitary environment
- Monitoring the behavior and health of animals and reporting any concerns or changes
- Adhered to pet care instructions, including dietary requirements and medication schedules
- Proficient in handling large dogs and diverse animal species
- Familiarity with temperament and energy level adjustment techniques
Temporary Lead Administrator
Bent Arrow Healing Community
05.2022 - 08.2022
- Interacted with the vulnerable community, including youth, children, mothers, homeless teen/adult
- Ensured databases were complete, accurate, and available only to authorized personnel
- Evaluated, cared for, vulnerable youth and adults
- Scheduled appointments and interviewed patients to verify and record medical history
- Managed supplies shipping and receiving
- Managed conflicts and complaints
- Engaged with the youth community and assisted in parenting lessons
Vet Tech Assistance/Receptionist
Vetstrategy, Clinic
01.2021 - 01.2022
- Providing appropriate animal restraint for examinations and surgeries conducted by veterinarians
- Collected and prepared specimens and samples for outside laboratory analysis
- Administered oral or topical medications to boarding patients as specified by a veterinarian in an animal's medical record
- Educated caregivers and guardians on animal care, nutrition, medical conditions, and disease management
Education
FOUNDATIONS FOR FRONT DESK PERSONNEL CERTIFICATION -
Vetstrategy
LEVEL 1 -
Early Childhood Educator
BACHELOR OF ARTS - PSYCHOLOGY, MINOR IN CLASSICAL STUDIES
University of Manitoba
05.2021
Skills
- MedAccess
- Dayforce
- Woofware
- Microsoft Office
- Telephone Communication
- Conflict Resolution
- Dog Safety
- Animal First Aid
- Patient Scheduling
- Appointment Coordination
- Customer Service
- Administrative Tasks
- Animal Handling
- Database Management
- Health quest
- PC-Blut
- Jane (Expert)
- Background checks
- Confidentiality
- Policy enforcement
- Crisis response
- De-escalation techniques
- Screening process management
- Customer service
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Additionalinformation - Volunteerexperience
- Back to Pack Rescue Shelter, Apprentice behavioral trainer, Rehabilitating stray animal into family pets
- Winnipeg Humane Society, Dog walker, Ushering dogs by leash to their designated training area
Timeline
Donor Screener and Medical Office Receptionist
Grifol Plasma Center
11.2024 - Current
Medical Office Assistant
Red Leaf Wellness
01.2024 - Current
Client Coordinator
VCA Animal Hospital
01.2024 - 10.2024
Temporary Lead Administrator
Bent Arrow Healing Community
05.2022 - 08.2022
Vet Tech Assistant
Edmonton West Animal Hospital
01.2022 - 01.2023
Vet Tech Assistance/Receptionist
Vetstrategy, Clinic
01.2021 - 01.2022
FOUNDATIONS FOR FRONT DESK PERSONNEL CERTIFICATION -
Vetstrategy
LEVEL 1 -
Early Childhood Educator
BACHELOR OF ARTS - PSYCHOLOGY, MINOR IN CLASSICAL STUDIES
University of Manitoba
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