KADDINE LAZARUS (B.Sc. Candidate, CPT, PSW)
London,Ontario
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Lifelabs
London, Ontario
05.2024 - Current
- Performed EKGs, phlebotomy and Holter monitor placements ordered by physicians
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Organized supplies in order to maintain adequate stock levels throughout shift.
Palliative Care Technician
Victoria Order of nurses
London, Ontario
04.2023 - Current
- Monitored vital signs such as blood pressure, heart rate, temperature and respiration rate.
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded promptly to emergency situations and provided appropriate interventions.
- Initiated safety measures to prevent accidents or injury while providing patient care services.
- Observed changes in physical condition of patients; reported any significant changes immediately.
Executive Director
Victory Express
London, Ontario
07.2023 - 07.2024
- Managing budgeting processes for various projects across the organization.
- Facilitating business presentations to outline consumer demands and pitch business concepts.
- Implementing strategic offerings to enhance the company's suite of products and services.
- Promoting brand awareness by increasing market penetration across healthcare markets.
- Providing organizational leadership and collaborating with executive partners to establish long-term goals, strategies and company policies.
- Delivering speeches and attending industry conferences to promote company image and engage with buyers.
- Implementing procedures to create competitive advantage in market.
- Recruit, hire, and train employees on operations and performance expectations.
Phlebotomist Trainer
Dynacare
London, Ontario
04.2023 - 10.2023
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified best veins for intravenous lines and blood draws, a
- Interacted with patients to gather and record data prior to blood draws.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Trained newly hired top talent to fill key positions and maximize productivity.
Health and Wellness Manager
Stay-at-home Nursing Care Services
Hamilton, Ontario
06.2022 - 01.2023
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assessed physical condition of patients and identified health problems requiring further medical intervention.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Phlebotomist and Team Lead
Canadian blood services
Ancaster
04.2022 - 09.2022
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Interacted with patients to gather and record data prior to blood draws.
- Prepared specimens for transport to external laboratories.
- Verified patient information prior to specimen collection.
- Monitored team progress and enforced deadlines.
- Oversaw quality control to identify inconsistencies and malfunctions.
Laboratory Supervisor
Locke Street Medical Clinic
Hamilton, ON
10.2021 - 07.2022
- Received specimens and reviewed for quality, labeling and accessioning,
- Trained therapists on equipment and maintenance.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Implemented procedures to advance preventive maintenance of blood gas analyzers and oximeters.
- Monitored laboratory inventory levels for reagents and supplies; ordered additional items as needed.
- Maintained and calibrated lab instruments and equipment to streamline use.
- Assisted in the development and implementation of laboratory safety policies and procedures.
- Supervised daily operations of laboratory personnel, ensuring that all activities were completed according to established protocols.
Department Manager (Phlebotomy)
Medical and Immunodiagnostic Laboratory LTD
Kingston, Jamaica
08.2020 - 04.2021
- Reviewed completed work to verify consistency, quality and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer inquiries and complaints requiring management-level escalation.
Supervisor
Biomedical Caledonia Medical Laboratory
Kingston, Jamaica
10.2015 - 07.2018
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Directed and supervised team of 14 employees in daily operations.
Education
Certificate - Personal Support Worker
Dan Robert College of Healthcare
North York, ON04-2022
Bachelor of Science - Health Sciences
University of The People
CaliforniaLicensed Phlebotomist -
CIMT College Canada
Toronto, ONHealth Education and Counselling Institute -
International and Canadian diploma in Phlebotomy
Skills
- Microsoft word
- Pas system
- Cyberlab System
- Telefax Clinical Support
- Data Entry
- Sustainable Business Models
- Project Management
- Policy Development
- Staff Management
- Performance Tracking
- Customer Needs Assessment
- Account Management
- Inventory Management
- Staff Training
- Planning and Coordination
- ECG
- Venipuncture
- holter monitor placement
Certification
- First aid and CPR certificate
- Basic life support certificate
- WHMIS certificate
- Additional management certificates
- Mask fit test certified
Timeline
Patient Care Technician
Lifelabs
05.2024 - Current
Executive Director
Victory Express
07.2023 - 07.2024
Phlebotomist Trainer
Dynacare
04.2023 - 10.2023
Palliative Care Technician
Victoria Order of nurses
04.2023 - Current
Health and Wellness Manager
Stay-at-home Nursing Care Services
06.2022 - 01.2023
Phlebotomist and Team Lead
Canadian blood services
04.2022 - 09.2022
Laboratory Supervisor
Locke Street Medical Clinic
10.2021 - 07.2022
Department Manager (Phlebotomy)
Medical and Immunodiagnostic Laboratory LTD
08.2020 - 04.2021
Supervisor
Biomedical Caledonia Medical Laboratory
10.2015 - 07.2018
- First aid and CPR certificate
- Basic life support certificate
- WHMIS certificate
- Additional management certificates
- Mask fit test certified
Certificate - Personal Support Worker
Dan Robert College of Healthcare
Bachelor of Science - Health Sciences
University of The People
Licensed Phlebotomist -
CIMT College Canada
Health Education and Counselling Institute -
International and Canadian diploma in Phlebotomy
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