Kadambari Kant
Kitchener,ON
Summary
Proven leader in customer service and operations management, with a track record of enhancing team performance and customer satisfaction at Home Depot. Expert in postal regulations and mail sorting, adept at workload prioritization and fostering teamwork. Increased loyalty and retention through innovative solutions, demonstrating exceptional time management and operational efficiency.
Overview
9
9
years of professional experience
Work History
Head Cashier
Home Depot
01.2020 - Current
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth by 25%.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Increased customer loyalty and retention by 15% on VOC survey.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
Post Office Clerk
Canada Post
05.2022 - 01.2024
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Sorted mail according to size, shape and destination.
- Prepared reports to track mail volumes, fees and other related data.
Post Office Manager
Shoppers Drug Mart
08.2018 - 06.2022
- Managed a diverse team of postal workers, fostering an inclusive work environment that promoted teamwork and collaboration.
- Developed strong relationships with local businesses to increase bulk mailing contracts and grow revenue streams by 20%.
- Ensured compliance with all federal regulations pertaining to postal services, safeguarding both employee safety and customer privacy at all times.
- Streamlined postal operations by implementing efficient sorting and delivery processes.
- Increased employee satisfaction by providing ongoing training and support in a positive work environment.
- Maintained excellent customer service standards by addressing complaints, resolving issues, and maintaining open lines of communication with patrons.
- Fostered a culture of continuous improvement by regularly seeking employee feedback and implementing suggestions for process enhancements.
- Assisted customers in determining proper postal service to align with individual needs.
- Improved overall productivity with the implementation of new mail processing equipment and technology.
Post Office Clerk
Shoppers Drug Mart
06.2017 - 08.2018
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times by 20%for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Improved customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
Post Office Clerk
Rexall Pharmacy
03.2015 - 04.2017
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Prioritized time-sensitive materials such as express packages or overnight deliveries, guaranteeing on-time arrival at their destinations.
- Supported postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
Client Service Representative
Investment Planning Counsel
01.2015 - 04.2017
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Communicated with clients regarding account services, statements, and balances.
Education
Human Resource Management
Centennial College of Applied Arts And Technology
Scarborough, ON08.2013
Bachelor of Arts - Psychology
Maharaja SayajiRao University
Baroda India05.2011
Skills
- Customer Service
- Time management strength
- Operations Management
- Workload prioritization
- Teamwork orientation
- Postal regulations knowledge
- Mail Sorting Proficiency
- File Management
- System Documentation
Accomplishments
- Earned " Associate of Month award for providing excellent customer service.
- Supervised team of 13 staff members.
- Achieved 100% score on audit report for maintaining post office and documents as per CPC regulations for post office .
- Achieved 100% on audit report for sorting outgoing and incoming mail with accuracy and efficiency.
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Post Office Clerk
Canada Post
05.2022 - 01.2024
Head Cashier
Home Depot
01.2020 - Current
Post Office Manager
Shoppers Drug Mart
08.2018 - 06.2022
Post Office Clerk
Shoppers Drug Mart
06.2017 - 08.2018
Post Office Clerk
Rexall Pharmacy
03.2015 - 04.2017
Client Service Representative
Investment Planning Counsel
01.2015 - 04.2017
Human Resource Management
Centennial College of Applied Arts And Technology
Bachelor of Arts - Psychology
Maharaja SayajiRao University
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