KACY-ANN BENJAMIN
Toronto,ON
Summary
Dependable and successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
12
12
years of professional experience
Work History
Team Supervisor
THE RED BENCH CAFE_
10.2014 - 01.2017
- Implemented policies and standard operating procedures for continuous improvement.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cook
BATON ROUGE
01.2009 - 01.2010
- Prepared a variety of meats, seafood, poultry and vegetable dishes for a Louisiana-style menu
- Assumed 100% responsibility for the quality of products served
- Complied consistently with standard portion sizes, cooking methods and kitchen policies
- Stocked and maintained sufficient levels of food products at line stations to ensure a smooth service period
- Prepared items for broiling, grilling, frying, sautéing, and other cooking methods.
Server
EAST SIDE MARIO'S
01.2005 - 01.2008
- Completed 6 steps of service for each guest
- Responded to customer queries
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided additional support to staff upon request.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
George Brown College
Toronto, ON09.2009
Skills
- Incidents management
- Complaint Handling
- Cash Handling
- Problem-Solving
- Overseeing Daily Activities
- Team motivation
- Training and mentoring
- Equipment Operation
- Active Listening
- Conflict Resolution
- Team Supervision
- Customer Service
Related Experience
- EAST SIDE MARIO'S, 2005-01-01, 2008-12-31,
- Hostess, Greeted and seated over 300 customers per shift,
- BATON ROUGE, 2009-01-01, 2010-12-31,
- Cook, Prepared a variety of meats, seafood, poultry and vegetable dishes for Louisiana-style menu
- THE RED BENCH 2014-10, 2017-01
- Team supervisor
- Implemented policies and standard operating procedures for continuous improvement.
Qualification Highlights
- 10 years of combined experience as a hostess, server, cashier and cook
- First aid and CPR trained
- Food handlers certificate
- Smart Serve certificate
- Strong background in French and Italian cuisine
- Proven ability to multi-task and excel under pressure
- Excellent communicator
- Outgoing and warm personality
Languages
English
Full Professional
business owner
Away from my professional life in the restaurant. I am a in home salon owner. i specialize in black haircare...(braids, cornrows, and twists in both males and females). Also in the process of developing my own hair growth oil.
Timeline
Team Supervisor
THE RED BENCH CAFE_
10.2014 - 01.2017
Cook
BATON ROUGE
01.2009 - 01.2010
Server
EAST SIDE MARIO'S
01.2005 - 01.2008
High School Diploma -
George Brown College
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