Kacie Southard
Murrieta,CA
Summary
Experienced service professional with a strong background in the food and beverage industry, offering over 15 years of valuable expertise. Seeking an opportunity to develop skills and contribute to company success. Recognized for diligent work ethic, friendly and outgoing personality, and meticulous attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Taproom Manager / Events Coordinator / Beertender
Refuge Brewery
01.2021 - 01.2023
- Coordinated and booked all in-house events; including private rentals, vendors, musicians, etc
- Maintained all Social Media accounts
- Increased business by enforcing high-level service standards and diversifying offerings and planning special events
- Cultivated positive and upbeat environment focused on a quality experience
- Set and enforced performance standards to keep consistent, high-quality service
- Empowered employees to solve operational challenges independently and stepped in swiftly to manage escalations or conflicts
- Created a cohesive weekly schedule and adjusted appropriately for high volume events
- Kept the tap list and POS system updated with correct inventory
- Prepared and educated taproom staff for all upcoming beer releases and special events
- Oversaw and trained taproom staff on daily duties, cleaning, policies and procedures, safety measures, etc
- Maintained inventory and reordering of all taproom merchandise and office supplies
- Assisted with overseeing and organizing the 'Local's Club'; member sign ups, discounts, events, special release pick-ups, etc
- Dealt with any customer issues or complaints
- Troubleshot and corrected any beer tap or keg room issues
- Represented the brewery at off-site events; Brand Ambassador and sales, assembled and operated the beer tap system, booth set up and tear down
Server
Ponte Vineyard Inn
06.2024 - 09.2024
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Server
Oscars Brewing Company
06.2020 - 03.2021
- Displayed enthusiasm and promoted excellent service to customers in a high volume setting.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Yard House
10.2018 - 03.2020
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
The Meddlesome Moth
06.2017 - 12.2017
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Skills
- Sales Strategies
- Scheduling Coordination
- Customer Relations
- Event Coordination
- Staff Training
- Food and beverage pairings
- Craft Beer and Wine Knowledge
- Positive and professional
- Effective customer upselling
- High volume dining
- Team member support
Certification
- Certified Beer Server – Cicerone Certification Program.
- Food Handler's Card - Riverside County Health Departments.
- RBS Certification - Calofornia Alcoholic Beverage Control
Timeline
Server
Ponte Vineyard Inn
06.2024 - 09.2024
Taproom Manager / Events Coordinator / Beertender
Refuge Brewery
01.2021 - 01.2023
Server
Oscars Brewing Company
06.2020 - 03.2021
Server
Yard House
10.2018 - 03.2020
Server
The Meddlesome Moth
06.2017 - 12.2017
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