Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kacie Patricia

Los Angeles,CA

Summary

Knowledgeable service industry professional with solid background in managing daily cafe operations and enhancing customer satisfaction. Demonstrated expertise in inventory management and staff training, ensuring smooth and consistent operations. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Black Heart Coffee Co
11.2022 - Current
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Effectively marketed business on Instagram.
  • Handled business administrative duties such as supply ordering, cash register counting, and employee scheduling.
  • Ensured compliance with food safety regulations.
  • Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Introduced new menu items as well was developed new drink recipes to add variety and selections and meet customer preferences.

Assistant Manager/Barista

Kafn Coffee Bar
02.2020 - 11.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Hostess

Katsuya
02.2020 - 03.2020
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Banquet Server

Castaway
11.2019 - 02.2020
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.

Hostess

Ronan
10.2019 - 02.2020
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Hostess

Cafe Escadrille
01.2019 - 09.2019
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Streamlined reservation process for increased efficiency and improved guest experience.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Increased table turnover rate by effectively managing seating arrangements and guest flow.

Office Assistant

O'Connor Studios
09.2018 - 12.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Server Assistant

King's Dining & Entertainment
05.2018 - 08.2018
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.

Hostess

Bouchon Bakery & Cafe
02.2018 - 05.2018
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.

Retail Assistant

Primark
05.2017 - 08.2017
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

Education

Associate of Arts Degree - TV & Film Acting

The New York Conservatory for Dramatic Arts
New York, NY
2018

Skills

  • Barista skills
  • Coffee shop operations
  • Customer experience management
  • Staff management
  • Health and safety regulations
  • Customer service
  • Team leadership
  • Time management
  • Task delegation
  • Shift scheduling
  • Conflict resolution

Certification

CA Food Handler's Card

Timeline

General Manager

Black Heart Coffee Co
11.2022 - Current

Assistant Manager/Barista

Kafn Coffee Bar
02.2020 - 11.2022

Hostess

Katsuya
02.2020 - 03.2020

Banquet Server

Castaway
11.2019 - 02.2020

Hostess

Ronan
10.2019 - 02.2020

Hostess

Cafe Escadrille
01.2019 - 09.2019

Office Assistant

O'Connor Studios
09.2018 - 12.2018

Server Assistant

King's Dining & Entertainment
05.2018 - 08.2018

Hostess

Bouchon Bakery & Cafe
02.2018 - 05.2018

Retail Assistant

Primark
05.2017 - 08.2017

Associate of Arts Degree - TV & Film Acting

The New York Conservatory for Dramatic Arts

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Kacie Patricia