Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kacie Furtado

San Pablo

Summary

Dear Hiring team, Looking for a star Manager who knows how to dramatically improve the bottom line? I'm confident that my background fits the bill. I offer 18 years of proven sales and management experience in the retail field, a successful track record of building successful teams, and a history of outstanding results. Over the course of my career, I've demonstrated my talents for driving revenue growth, hiring over 1000 people, and being a leader amongst a team of 50+ sales professionals. I pride myself on being a consistent top performer who is satisfied only when achieving my goals. Please see my resume for a more detailed account of my experience. I know that my talents make me the perfect choice to be your next retail Shop Manager and I look forward to speaking with you further. Thank you for your time. Sincerely, Kacie Furtado

Developed strong leadership, organizational, and customer service skills in fast-paced retail environment. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.

Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.

Overview

2
2
years of professional experience

Work History

Customer Experience Manager

IKEA
10.2023 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Education

Bakersfield College
Bakersfield, CA

Skills

  • Cross-functional collaboration
  • Voice of customer analysis
  • Customer empathy
  • Data analytics

Timeline

Customer Experience Manager

IKEA
10.2023 - Current

Bakersfield College
Kacie Furtado