Kacey Emde

• Loaded and unloaded orders at customer's homes or locations.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
• Tracked substitutions and informed customers of changes.
• Consulted with customers on food selections and custom order requests.

• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Removed trash, debris and other waste materials from premises.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.

• Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
• Provided excellent house cleaning and maid services to clients.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Exceeded client expectations to garner future services.
• Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
• Adhered to professional house cleaning checklist.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Verified accuracy of daily cashier batches by checking receipts, checks and cash.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Sold Lottery and tobacco

Grade 12 GED