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Associate Principal Engineer

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Proficient in managing complex telecommunications operations, focusing on team leadership and contract negotiation. Exceptional communicator with a talent for training and mentoring, dedicated to improving processes and customer satisfaction. Seasoned Customer Service Technician with proven skills in troubleshooting, repair, and maintenance tasks. Demonstrated ability to handle customer inquiries effectively while maintaining high levels of customer satisfaction. Known for resolving complex technical issues and delivering practical solutions that improve operational efficiency. Committed to providing exceptional service and upholding standards of quality in all tasks undertaken.
Besides my experience in telecommunications, I have degrees in emergency services, hold an EMT license, and am certified in all aspects of the fire service, which allowed me to become a licensed Fire/EMS instructor at Northwood Technical College. I have been on the CWA Union Executive Board and the President of the local for the past 18 years which were elected positions. Adding the fact that I also hold a position on the Wisconsin Political Council, I am well-versed in many factors beneficial to being a manager in our industry. As a union president, I was responsible for 550 members at one time. That work included responsibilities for understanding benefits, budgets, legal issues, and a range of things pertaining to member well-being.

Dedicated Journeyman Service Technician at Entergy Arkansas with expertise in electrical troubleshooting and a commitment to safety. Successfully implemented protocols that reduced workplace incidents while enhancing productivity. Proficient in conduit bending and blueprint reading, I excel in training new technicians and ensuring high-quality service delivery.

Detail-oriented Electrical Maintenance Technician with strengths in electrical installations and repairs. Achieved significant improvements in system efficiency through proactive troubleshooting and timely maintenance. Committed to adhering to safety standards while ensuring optimal performance of electrical systems.

Electrician Technician knowledgeable about electrical equipment regulations and compliance. Tailors installation techniques according to unique specifications of each electrical system.

Kacey Goodwin

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Customer Service Technician 1

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Associate of Science -

Customer Service Technician 1

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