Kabita Mukherjee

MercelArt is a Art gallery & a family owned start up venture, oversaw the customer service & customer retention.

• Researched & gathered information to ad to website in various categories.
• Arranged meeting with the vendors to deliver their work.
• Coordinated with customer with utmost professionalism and analyzed all needs and developed strategies.
• Maintained good working relationships with various teams and initiated good communications.
• Increased high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Worked remotely as a Business Development Rep. with a offshore company, Exto Exchange which is a digital currency exchange with Blockchain technology.
• Increased business with new clients through B2B Sales and by creating customized marketing plans based on market data.
• Maintained ties with current clients through relationship building strategies.
• Managed various financial instruments and assisted in trading.
• Developed and strengthening relationships with existing and new clients.
• Managed various financial instruments and assisted in trading.
• Developed and strengthening relationships with existing and new clients.

• Managed new and existing clients, followed up with customer after sales to solve any issues which they may have, to maintain customer satisfaction.
• Developed & maintained new customer relationship through direct calling
• Managed new and existing clients, followed up with customer
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.