Kabirat Yusuf
Vancouver
Summary
Diligent customer representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teebay Enterprises
04.2023 - 07.2024
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Al-quddus
02.2021 - 03.2023
- Improved customer service by projecting friendly and knowledgeable attitude.
- Provided excellent customer service, resolving guest concerns professionally and courteously.
- Provided attentive customer service, addressing guest concerns promptly and professionally.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Delivered outstanding customer service to ensure repeat business and referrals.
Education
Bachelor of Arts - Educational Leadership And Management
Obafemi Awolowo Univeristy, Ile-Ife
Nigeria07-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Computer proficiency
- Complaint handling
- Documentation
Languages
English
Full Professional
Timeline
Customer Service Representative
Teebay Enterprises
04.2023 - 07.2024
Customer Service Representative
Al-quddus
02.2021 - 03.2023
Bachelor of Arts - Educational Leadership And Management
Obafemi Awolowo Univeristy, Ile-Ife
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