Kabir Sekhon
Courtice,Canada
Summary
Dynamic professional with a proven track record at Rogers Communications, excelling in remote support and fostering teamwork. Expert in reducing resolution times and enhancing service quality through effective communication and technical troubleshooting. Skilled in network configuration and team motivation , significantly improving client satisfaction and team efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Technical Support Agent
Rogers Communications
08.2022 - Current
- Communicated effectively with clients, reducing resolution times and improving service quality.
- Authored detailed troubleshooting guides, streamlining support processes for teams.
- Guided users through troubleshooting steps, ensuring quick resolutions for customers.
- Resolved complex technical issues, improving client satisfaction and retention for support teams.
- Resolved application errors utilizing diagnostic tools, resulting in seamless user experience for clients.
- Created detailed technical documentation, aiding team efficiency and knowledge transfer.
Floor Manager
Karl Lagerfeld Paris
04.2020 - 07.2022
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Supervised tasks, personnel and clients with high sales numbers.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Implemented loss prevention policies to minimize shrinkage and protect company assets.
Education
Advanced Diploma - Computer Engineering
Seneca College of Applied Arts And Technology
03-2022
Skills
- Remote support
- Ticket management
- Software installation
- Network configuration
- Incident reporting
- Hardware diagnostics
- Active listening
- Decision-making
- Staff education and training
Languages
English
French
Punjabi
Hindi
Certification
• CompTIA A+ Practice certificate – working towards official certification
- Preparing for Cisco certification course
Timeline
Business Technical Support Agent
Rogers Communications
08.2022 - Current
Floor Manager
Karl Lagerfeld Paris
04.2020 - 07.2022
Advanced Diploma - Computer Engineering
Seneca College of Applied Arts And Technology
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