Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kabir Mahendru

Mississauga,ON

Summary

Dedicated and enthusiastic professional seeking an opportunity as a Customer Service Representative in a call center environment. With a strong passion for providing exceptional customer experiences, I am eager to utilize my excellent communication and problem-solving skills to address inquiries and resolve issues effectively. Having worked in customer-facing roles in the past, I bring a solid foundation in handling diverse customer needs with patience and empathy. My ability to actively listen and understand customer concerns enables me to provide personalized solutions and build strong rapport with clients. Throughout my career, I have demonstrated a strong work ethic and a commitment to going above and beyond to meet customer expectations. I thrive in fast-paced environments and can efficiently navigate through various systems and software to ensure accurate and timely responses. As a team player, I value collaboration and believe in the power of teamwork to achieve collective goals. I am adaptable and quick to learn, which allows me to stay updated with product knowledge and industry trends, providing accurate information to customers. If you are looking for a motivated and customer-focused individual who is ready to make a positive impact as a Customer Service Representative in your call center, I am excited to bring my skills and dedication to your team.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Zomato
10.2020 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Education

Postgraduate Diploma - Global Business Management

Georgian College
Toronto
08.2023

Bachelor of Arts - Journalism And Mass Communication

Guru Gobind Singh Indraprastha University
New Delhi, India
10.2020

Skills

  • Credit Card Payment Processing
  • Clerical Support
  • Product Organization
  • Customer Relationship Management
  • Microsoft Word
  • Order and Refund Processing
  • Microsoft Access
  • Conflict Resolution
  • Livechat Messaging
  • POS Systems Expertise
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Zomato
10.2020 - 04.2022

Postgraduate Diploma - Global Business Management

Georgian College

Bachelor of Arts - Journalism And Mass Communication

Guru Gobind Singh Indraprastha University
Kabir Mahendru