KABIKA KANNUTHURAI
Scarborough,Canada
Summary
Customer-focused professional with strong experience in customer service, financial operations, and high-volume transactions. Proven ability to build relationships, identify customer needs, and deliver solutions in fast-paced environments. Skilled in handling daily financial transactions, resolving inquiries, and promoting digital tools to support branch goals and enhance the customer experience.
Overview
4
4
years of professional experience
Work History
Billing Clerk
Trans Ontario Express
01.2026 - Current
- Process 100-150 daily transactions with accuracy and strict attention to detail.
- Resolve customer billing inquiries and discrepancies efficiently to ensure client satisfaction.
- Clarified financial records for clients to enhance understanding and support daily operations.
- Organized financial records to streamline administrative workflows and improve access to information.
- Ontario, Canada
Logistics Assistant
Trans Ontario Express
04.2025 - 12.2025
- Addressed customer shipment inquiries and status updates, ensuring professional and timely responses.
- Executed accurate data entry and system updates, supporting operational reliability.
- Partnered with team members to troubleshoot operational issues, enhancing overall effectiveness.
- Ontario, Canada
Cashier & Customer Service Representative
Fresh Land Supermarket
Toronto, Canada
01.2022 - 02.2025
- Provided exceptional customer service in high-volume retail, prioritizing customer satisfaction.
- Managed cash transactions and addressed customer concerns effectively, fostering positive relationships.
- Facilitated promotion of digital tools and streamlined store operations through efficient transaction handling.
- Toronto, ON
Education
Financial Services Diploma -
Centennial College
Toronto, ONHigh School Diploma -
Lester B. Pearson Collegiate Institute
Toronto, ONSkills
- Customer Service Excellence Financial Transactions Billing & Invoicing Data Entry Account
- Reconciliation Problem Solving Communication Microsoft Excel, Word, Outlook Digital Banking
- Support Time Management Attention to Detail Team Collaboration
Certifications And Skills
Microsoft Office Specialist (MOS), Microsoft Office (Excel, Word, Outlook), Mobile Banking Applications, Available to work a flexible schedule to meet branch requirements.
Timeline
Billing Clerk
Trans Ontario Express
01.2026 - Current
Logistics Assistant
Trans Ontario Express
04.2025 - 12.2025
Cashier & Customer Service Representative
Fresh Land Supermarket
01.2022 - 02.2025
Financial Services Diploma -
Centennial College
High School Diploma -
Lester B. Pearson Collegiate Institute