Kabasigyi-Bakahondo Mulera (Kay)
Toronto,ON
Summary
Dedicated and empathetic virtual assistant and emotional health advocate with a passion for providing non-clinical or administrative support. Skilled in actively listening and creating a safe and compassionate space for people. Proficient in administrative tasks and committed to enhancing the well-being of those we serve.
Overview
19
19
years of professional experience
Work History
Emotional Health Digital Creator & Advocate
Freelance
11.2020 - Current
- Collaborate with small businesses and creatives to create social media content that promotes holistic healing conversations and practices in BIPOC communities in North America.
- Facilitated Expressive Art workshops with wellness practitioners and artists in Uganda, East Africa.
- Featured on the 'Umami Conversations' and 'Can We Talk' podcast, where I discuss my mental health journey as I navigate the effects of racial, religious, and generational trauma.
- Curated a “Taboo Topics” edition for the ‘Can Walk Talk’ game where we created questions that encourage Ugandan and other black communities to break the silence on discussing difficult topics.
Remote Administrator
TheHouse UG
06.2021 - 06.2022
- Received incoming calls, messages, and transmitted information to the CEO while she was in the UK.
- Scheduled and managed bookings for clients on Air BnB, Booking.com and Google Calendar.
- Managed other employee's and coordinated renovations of the home and all maintenance requests.
- Came up with creative ways to re-brand and find new business ideas for income when CEO sold her property.
Client Relationship Specialist
Tangerine Bank
02.2018 - 08.2020
- Delivered friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced contact center environment.
- Educated clients on a wide range of financial deposit and borrowing products (TFSA, RSP, GIC and Credit Cards included) and promote them to do online banking.
- Exceeded sales targets by using active listening and analytical skills to discover which products would benefit and add value to a clients banking experience.
Administrative Assistant
Muniini Mulera Corp.
07.2004 - 07.2017
- Collaborated closely with the clinic secretary to efficiently schedule appointments, conduct appointment confirmation calls, and warmly greet patients in a high-volume Pediatrician clinic specializing in ADHD and behavior issues in children and youth.
- Innovated new filing solutions that significantly reduced administrative tasks and boosted overall office efficiency, contributing to a more organized and productive workspace.
- Assumed responsibility for reviewing and editing emails, ensuring that all communication was clear, concise, and professional before delivery, maintaining a high standard of correspondence.
- Conducted preliminary assessments by weighing clients, recording essential notes, and gathering relevant information for the doctor.
Education
Post Grad Certificate - Addictions & Mental Health
Algonquin College
Ottawa, ON - Online05.2026
Bachelor of Arts - Open Studies & Psychology
Carleton University
Ottawa, ON - Online02.2022
Diploma - Business Management & Entrepreneurship
Algonquin College
Ottawa, ON 06.2015
Skills
- Excellent Customer Service Skills
- Business Management Skills
- Strong Communication Skills
- Strong Organizational Skills
- Strong Administrative Support Skills
- Proficient in Office Software
- Holistic Assessment Knowledge
- Canva, G-Suite and Calendly Knowledge
Timeline
Remote Administrator
TheHouse UG
06.2021 - 06.2022
Emotional Health Digital Creator & Advocate
Freelance
11.2020 - Current
Client Relationship Specialist
Tangerine Bank
02.2018 - 08.2020
Administrative Assistant
Muniini Mulera Corp.
07.2004 - 07.2017
Post Grad Certificate - Addictions & Mental Health
Algonquin College
Bachelor of Arts - Open Studies & Psychology
Carleton University
Diploma - Business Management & Entrepreneurship
Algonquin College
Similar Profiles
Narges AslamiNarges Aslami
Hair and Makeup Artist at FreelanceHair and Makeup Artist at Freelance
MITHUN PALLIYALIMITHUN PALLIYALI
Senior Marketing Specialist at FreelanceSenior Marketing Specialist at Freelance
JAX BAKERJAX BAKER
Production Manager/Supervisor at FreelanceProduction Manager/Supervisor at Freelance