Kaarina Dewan
Barrhaven ,Ont
Summary
Proven leader with extensive experience in retail management notably with The Children’s Place. Excelled in strategic planning, inventory control, and fostering team collaboration. Demonstrated ability to maintain high customer satisfaction, manage large teams, and mentor staff. Skilled in customer service and adept at creating positive, productive work environments. Achieved significant sales productivity through effective team motivation and customer relations.
Overview
28
28
years of professional experience
Work History
Kaarina’s Home Away From Home Daycare
Self Employed Services
12.2008 - Current
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Maintained a high level of cleanliness and organization to keep a healthy and happy home daycare
- Maintained payroll and tax information
- Organized activities while keeping 5 little people engaged
Store Manager
The Children’s Place
06.2004 - 11.2008
- Resolved customer complaints for improved store reputation and loyalty.
- Analyzed sales data for strategic planning and resource allocation.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Established a welcoming atmosphere to encourage repeat business.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- I was the opening manager of all the stores in Ottawa and was responsible for helping to open all the other stores and hire and train all the managers and staff for orleans and st Laurent locations as well as my store.
Store Manager
Bluenotes/ American Eagle
09.2002 - 03.2004
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Motivated staff to achieve store goals for enhanced sales productivity.
- Analyzed sales trends to adjust inventory orders for improved turnover.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Level 3 loss prevention course taken as well as the advanced booster prevention training
- Was promoted in my time to district training manager at the ran bluenotes flag ship store in the Rideau centre and traveled from store to store training staff and managers
Manager in Training
Northern
05.1997 - 09.2002
- Fostered a positive work environment for increased employee engagement.
- Conducted market research to inform strategic decision-making.
- Delivered presentations to staff for clear understanding of company goals.
- Resolved customer complaints for improved service quality.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- MANAGER IN TRAINING BEGINNING AT Carlingwood, promoted to assistant manager at St Laurent within 6 months, promoted to co- manager of entire store 6 months after that and responsible for a 3.5 million dollar budget and a staff of 130 employees
Education
Bachelor Of Arts - Human Resources Management
Carleton University
Ottawa, None04.1997
Skills
- Goal oriented
- Customer service
- Understanding customer needs
- Calm and professional under pressure
- Customer relations
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Kaarina’s Home Away From Home Daycare
Self Employed Services
12.2008 - Current
Store Manager
The Children’s Place
06.2004 - 11.2008
Store Manager
Bluenotes/ American Eagle
09.2002 - 03.2004
Manager in Training
Northern
05.1997 - 09.2002
Bachelor Of Arts - Human Resources Management
Carleton University
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