Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Kaan Demirhan

Toronto,ON

Summary

Accomplished Account Manager with a proven track record at City Electric Supply, enhancing revenue through strategic account planning and client development.

Excelled in fostering customer relationships and leveraging data-driven decision-making, resulting in notable business growth. Skilled in documentation and reporting, with a knack for teamwork and collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Manager

City Electric Supply
03.2023 - Current

• Implemented targeted sales strategies that led to a notable increase in revenue within the first six months.
• Proactively secured critical accounts through effective negotiation, contributing significantly to business growth and market penetration.
• We have earned recognition for outstanding customer service and problem-solving abilities, ensuring high customer satisfaction and retention.
• Collaborated with cross-functional teams to streamline operations, enhancing service delivery and increasing referral business.
• Demonstrated leadership by mentoring new team members and fostering a collaborative work environment.

  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.

Technical Sales Representative

City Electric Supply
10.2022 - 02.2023
  • • Build and maintain relationships with customers in the electrical industry by identifying potential customers, discussing their electrical needs, and presenting solutions that meet their requirements.
  • • Developed sales strategies, negotiate contracts and prices, and ensure customer satisfaction by staying up-to-date with industry trends and product developments.
  • • Demonstrated effective communication skills to explain technical information to customers needing a background in electrical engineering.
  • • Maintaining a highly motivated and independent work ethic while also being able to work as part of a team in a fast-paced environment.
  • • Build trust with customers by creating good first impressions, listening to their needs, and presenting appropriate products to meet them.
  • • Well-informed of industry trends and product developments to provide the best possible service to customers
  • Resolved an average of 105+ customer issues per month through active communication and dedicated research skills.

Junior Project Coordinator

Centrecourt
08.2021 - 08.2022
  • Boosted overall productivity by organizing regular progress meetings and follow-ups with team members.
  • Managed relationships with external vendors, negotiating contracts to secure optimal pricing for required services or materials.
  • Established positive working environment by fostering open communication channels across all levels of organization.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of project coordination.
  • Maintained detailed records of project activities, ensuring accurate reporting and data analysis capabilities.

Operations Manager, Customer Experience

Turkish Airlines
09.2016 - 01.2019
  • Coordinate with organizations to support airport management activities, such as air traffic control, civil engineers, or command posts.
  • Implement airport safety protocols to ensure a safe working environment for workers and aircraft.
  • Utilize operating system software such as Linux, Microsoft Excel, and Microsoft Word
  • Proficiently managed financial records, reconciled accounts, and processed invoices, ensuring accuracy and compliance with company policies.
  • Played a crucial role in budget preparation and analysis, contributing to cost-effectiveness and financial stability.
  • Collaborated with cross-functional teams to identify and implement process improvements, resulting in Aviation Operations Management.

Education

Bachelor of Science - Marketing Management And Professional Sales

Lambton College of Applied Arts And Technology
Sarnia, ON
07.2021

Bachelor of Arts - Aviation And Transportation Management

Okan University
Istanbul, TR
05.2019

Bachelor of Arts - Aviation Marketing And Professional Sales

Anadolu Univeristy
Istanbul, TR
05.2019

Skills

  • Account Management
  • Goals and performance
  • Documentation And Reporting
  • Data-driven decision-making
  • Strategic Planning
  • Teamwork and Collaboration
  • Strategic Account Planning
  • Client Development
  • Schedule Management
  • Account development
  • Customer Relationship Management (CRM)
  • Relationship Building

Languages

English
Native or Bilingual
Turkish
Native or Bilingual
Azerbaijani
Native or Bilingual

Accomplishments

  • Business Development: - Developed strong relationships with key referral sources which resulted in 62% increase in referrals over one-year period. Initiated two key partnerships which resulted in $359.608 revenue growth in first quarter of 2024.
  • Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Resolved product issue through consumer testing.

Certification

  • Licensed Account Specialist / Technical Sales Specialist - Jan 2023
  • Certified Technical Sales Specialist, Northwinds Cooperation - Aug 2023
  • CPSP - Certified Professional Sales Person

Timeline

Account Manager

City Electric Supply
03.2023 - Current

Technical Sales Representative

City Electric Supply
10.2022 - 02.2023

Junior Project Coordinator

Centrecourt
08.2021 - 08.2022

Operations Manager, Customer Experience

Turkish Airlines
09.2016 - 01.2019

Bachelor of Science - Marketing Management And Professional Sales

Lambton College of Applied Arts And Technology

Bachelor of Arts - Aviation And Transportation Management

Okan University

Bachelor of Arts - Aviation Marketing And Professional Sales

Anadolu Univeristy
Kaan Demirhan