Ka Vang
Fresno
Summary
Dynamic Business Operations Specialist with proven expertise at Alphabroder in order management and fraud detection. Adept at enhancing operational efficiency and resolving complex issues, I excel in multitasking and maintaining meticulous attention to detail. Committed to driving results and ensuring customer satisfaction through effective change management and collaboration across departments.
Overview
21
21
years of professional experience
Work History
Business Operations Specialist
Alphabroder
Fresno
12.2003 - Current
- Respond to other departments, such as Customer Service, Financial Service, Dropship, Inside/Outside Sales Managers, and U.S./Canada Warehouse, etc. Regarding requests about customer orders (accurate pricing, shipping variances, credit card authorization, processing split orders, pre-pay issues, and cancellation) via phone, email, or IMs.
- Review the Ops change request in NetSuite for orders needing price changes, cancellations, and carrier/address changes.
- Investigate and resolve conflicting messages and problems with orders.
- Identify software-related problems, i.e., orders with below-average margins for freight and selling prices.
- Investigate and resolve shipping issues for multiple carriers in both the U.S. and Canada.
- Research all exception transactions to prevent fraudulent activity. Ensure credibility and accuracy of transactions.
- Responsible for Customer Master File changes and assisting with special projects when necessary.
Education
Some College (No Degree) - Computer Technology
Westwood College
Denver, COHigh School Diploma -
High Plains High School
Northglenn, CO05-2001
Skills
- Order management
- NetSuite
- Fraud detection
- Multitasking Abilities
- Customer service
- Change management
- Attention to detail
- Operational efficiency
References
References available upon request.
Timeline
Business Operations Specialist
Alphabroder
12.2003 - Current
Some College (No Degree) - Computer Technology
Westwood College
High School Diploma -
High Plains High School
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