K. SIVAMURUGAN
Trichy
Summary
Detail-oriented Senior Process Associate with 13 years of experience in business operations and financial services. Specializes in enhancing operational efficiency and resolving complex issues in high-volume environments. Focused on client communication, process optimization, and consistently meeting stringent SLAs to ensure high service quality.
Overview
16
16
years of professional experience
Work History
Senior Process Associate
Tech Mango Tech Services Pvt. Ltd
01.2019 - 07.2025
- Configured and maintained business rules in Bautomate to optimize client workflows and ensure operational compliance.
- Improved process accuracy by 15% through enhanced validation and quality checks.
- Reduced issue resolution time by 20%, increasing client satisfaction.
- Performed document review and data validation to ensure compliance with quality standards.
- Collaborated with cross-functional teams to meet productivity targets and SLAs.
- Delivered application support via phone and email, troubleshooting system issues and resolving errors efficiently.
- Maintained detailed case logs and documentation to facilitate effective issue tracking and resolution.
- Consistently exceeded productivity targets, achieving top performance ratings for multiple review cycles.
- Recognized by management for zero critical errors in high-priority tasks.
Process Associate
Omega Healthcare Pvt. Ltd
01.2012 - 01.2018
- Achieved 98–99% accuracy in medical billing operations.
- Processed medical billing data, ensuring accurate charge entry and payment posting.
- Reviewed documentation and validated accuracy to maintain high-quality billing operations.
- Reduced claim rejections by 10% through improved data validation.
- Monitored adherence to healthcare standards and client requirements for compliance.
- Met strict turnaround times in a high-volume processing environment.
- Consistently met and exceeded daily productivity targets.
- Recognized as a reliable performer in team operations.
Relationship Executive
Muthoot Finance
Trichy
01.2010 - 01.2011
- Processed loans with 100% compliance to company policies.
- Processed loan applications and maintained accurate customer records.
- Maintained financial records with zero discrepancies, ensuring compliance and accuracy.
- Managed daily accounting and handled financial transactions.
- Built strong customer relationships, contributing to repeat business growth.
- Assessed gold purity to determine loan eligibility for customers.
Education
Bachelor of Computer Applications -
Srimad Andavan Arts & Science College
01-2006
Higher Secondary Education -
U.D.V Higher Secondary School
Skills
- Process Improvement
- Workflow Optimization
- SLA Management
- Business Operations
- Data Analysis
- Process Automation
- MS Excel
- Documentation
- Customer Support
- Case Management
- Client Communication
- Analytical Thinking
- Problem Solving
- Team Collaboration
- Leadership
- Time Management
- Word
- Outlook
Languages
- English
- Tamil
- English
Core Skills
Business Operations, Workflow Optimization, Process Improvement, Quality Assurance, SLA Management, Customer Support, Application Troubleshooting, Case Management, Client Communication, Documentation, Analytical Thinking, Problem Solving, Team Collaboration, Leadership, Time Management, MS Excel, Word, Outlook, Bautomate Rule Configuration, Basic Java & Python Knowledge, Application Support Systems, Data Entry & Documentation, Computer Hardware, English (Higher Grade)
Timeline
Senior Process Associate
Tech Mango Tech Services Pvt. Ltd
01.2019 - 07.2025
Process Associate
Omega Healthcare Pvt. Ltd
01.2012 - 01.2018
Relationship Executive
Muthoot Finance
01.2010 - 01.2011
Bachelor of Computer Applications -
Srimad Andavan Arts & Science College
Higher Secondary Education -
U.D.V Higher Secondary School