Komahal Nada
Scarborough,Canada
Summary
Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and interpersonal skills to act quickly to find creative solutions.
Overview
9
9
years of professional experience
Work History
Freelance Assistant
Mithoowani Waldman Immigration Law Group
10.2020 - Current
- Providing interpretation for clients in Tamil and English during meetings with lawyers
- Preparing and participating in client meetings with lawyers (in person and virtually via Zoom and Teams)
- Debriefing lawyers on appointments that take place outside the office such as with Canadian Border Service Agency (CBSA), psychological assessments and other social services
- Administrative support, including scheduling appointments, file maintenance, filling out forms, document preparation, data entry, and tracking progress to ensure timely completion of applications
- Updating clients on the progress of their cases when communications are received from their lawyer or government authorities/agencies
- Assisting with Basis of Claim (BOC) narrative drafts and Humanitarian & Compassionate (H&C) supporting letter drafts
- Filling out standard immigration related application forms related to spousal sponsorships, travel documents/passports, police clearances and PR portal submissions
Customer Experience Level 2 Representative and Trainer
Rentokil Terminix
05.2022 - 06.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- In charge of addressing and resolving complex customer service issues
- Strong people skills in de-escalating and retaining customers along with addressing their concerns by investigating case and providing solution routes
- Creating and building on Knowledge Base and Standard Operating Procedures (SOPs)
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Established and maintained quality control standards.
Early Childhood Assistant/Enhanced Support Supply Staff
YMCA GTA
07.2019 - 11.2020
- Curating program plans for the Early Learning and Care Program (Toddler and Preschool)
- Curating program plans for Before and After School programs (Kindergarten and School Age)
- Documenting and categorizing progress into designated skill section based on cognitive abilities
- Working with child one on one to overcome any challenges presented
- Engage and organize activities which are educational as well as fun
- Act as a mentor towards the children and help them develop life skill
- Creating an environment where children s safety and well-being is prioritized
- Working with child one on one to develop skills as well as collectively with peers
- Working one on one with children who have behavioral issues and/or disabilities intellectual and/or physical who need extra support with navigating their day activities
- Collaborating with clinical psychology therapists and counselors to conduct risk assessments create and implement healthy coping mechanisms to address conflicts and provide solutions
Youth Volunteer Coordinator
Ontario Canadian Tamils with Disabilities (OCTD)
06.2016 - 03.2020
- Group facilitation and coordination of Youth (Adolescent) volunteers for weekly workshop
- 100 % increase in participation as I introduced a reward system if goal for English and Math worksheet was achieved by the end of the month
- Teach life building skill sessions such as conducting mock interviews
- A student got a job at the Salvation Army as we conducted a mock interview in preparation for his actual interview
- Community programming with recreational games and activities for events and field trips
- Providing consultation services and registering families for social services such as Wheel-Trans and Christmas Gift Programs
Researcher Volunteer
Vasantham Tamil Wellness Centre
02.2016 - 08.2016
- Investigate research papers on designated topics and interpreting statistical findings
- Create survey questionnaire and conducted interviews
- Conduct quantitative and qualitative research reports on Tamil General Practitioners on mental health outreach services
- Develop programs focused on promoting wellness, healthy relationships, and community engagement
- Advocate for rights and access to resources within the community
Education
Bachelor of Science Honours - Mental Health ( Psychology ) Studies, Women and Gender Studies with Minor in Sociology
University of Toronto
12.2018
Skills
- Able to work independently and collaborate with others in a team
- Facilitate and lead others
- Able to document accurately and manage tasks
- Able to assess tasks and complete them based on priority
- Fluent writing and speaking in English
- Intermediate fluency in speaking in Tamil
- Strong written and verbal communication
- Cultural diversity and sensitivity
- Stellar ability to evaluate / investigate information to identify obstacles and provide solution
- Proficiency in Microsoft Office (Word, Powerpoint and Excel)
- Proficiency in Adobe Acrobat Reader
- Exceptional presentations skills
- Values Confidentiality
- Specializes in problem-solving
- Excellent organizational skills
- Willingness to learn and e-learning
Languages
English
Tamil
Timeline
Customer Experience Level 2 Representative and Trainer
Rentokil Terminix
05.2022 - 06.2023
Freelance Assistant
Mithoowani Waldman Immigration Law Group
10.2020 - Current
Early Childhood Assistant/Enhanced Support Supply Staff
YMCA GTA
07.2019 - 11.2020
Youth Volunteer Coordinator
Ontario Canadian Tamils with Disabilities (OCTD)
06.2016 - 03.2020
Researcher Volunteer
Vasantham Tamil Wellness Centre
02.2016 - 08.2016
Bachelor of Science Honours - Mental Health ( Psychology ) Studies, Women and Gender Studies with Minor in Sociology
University of Toronto
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