Franny Ko

• Designed, handcrafted, and packaged all products with a focus on creativity and visual appeal, ensuring high standards of craftsmanship and authenticity

• Participated in local markets and pop-up events to promote and sell products

• Coordinated consignment and retail partnerships with local handmade stores

• Hosted DIY candle workshops to engage customers and provide a fun, hands-on experience

• Supervised and supported a team of 30–40 live game presenters per shift

• Coached and motivated team members to enhance performance and engagement

• Monitored team metrics to ensure KPIs and customer service standards were consistently met

• Resolved on-the-spot conflicts between team members or with customers, ensuring a professional and calm work environment

• Adjusted staffing in real time to accommodate last-minute absences and ensure smooth production flow

• Ensured fair gameplay, maintained a professional and engaging presence while interacting with global audiences

• Kept up-to-date with cosmetic lines and beauty trends, applying deep knowledge of cosmetics, skincare, fragrance, and dermatological brands to support customer needs

• Built strong customer loyalty and repeat business through personalized skincare and beauty consultations, including product demonstrations and makeup application

• Delivered outstanding customer service in a fast-paced, high-traffic retail environment, consistently exceeded monthly sales targets by over 15%, driving department growth

• Processed payments, refunds, and exchanges with accuracy and efficiency

• Maintained well-stocked, organized, and visually appealing merchandise displays

• Forecasted fashion trends and developed inspiration boards to guide design and production teams

• Directed team workflow and ensured alignment on overall product direction

• Oversaw the full production process, from sample development to final approval, ensuring quality and timeliness

• Traveled frequently for client meetings and presentations with major retailers such as H&M, Zara & Carter’s