K J
Toronto,Canada
Summary
Customer Success Leader with over 7 years of experience in customer success, project management, cloud operations, and IT support. Skilled in driving digital transformation, optimizing cloud solutions, and managing stakeholder relationships to enable business growth.
Overview
6
6
years of professional experience
Work History
IT Project Coordinator
Volante Systems
Toronto, Canada
05.2023 - 12.2024
- Managed enterprise-level customer engagements, ensuring seamless delivery of cloud-based SaaS solutions, and workflow automation.
- Acted as the primary stakeholder liaison, aligning customer needs with technical roadmaps, and enhancing client satisfaction by 30%.
- Led escalation management and incident resolution, ensuring minimal downtime, and maximum system efficiency.
- Supported migration strategies, collaborating with engineering and IT teams to improve deployment efficiency by 25%.
Customer Success Manager / Account Manager
Volante Systems
Toronto, Canada
12.2022 - 05.2023
- Led customer onboarding, providing technical guidance and best practices to accelerate the adoption of SaaS and cloud services.
- Collaborated with cross-functional teams, including engineering, support, and leadership, to ensure seamless service delivery.
- Conducted quarterly business reviews (QBRs) with clients, driving discussions on scalability, security, and performance improvements.
Customer Service Manager
Connex Telecommunications Inc.
Richmond Hill, Canada
02.2021 - 12.2022
- Managed key client accounts, collaborating with technical teams to ensure seamless service delivery, and issue resolution.
- Developed technical documentation and best practices to streamline operations and enhance stakeholder communication.
Technical Support Analyst
Dependable IT
Hamilton, Canada
09.2018 - 02.2021
- Provided Tier 2 and Tier 3 technical support, resolving cloud infrastructure issues related to networking, storage, and security.
- Managed IT support operations, troubleshooting software, networking, and infrastructure issues for enterprise clients.
Education
Postgraduate Certificate - Cloud Computing for Big Data
Lambton College
Toronto, ONBachelor's Degree - Computer Applications
GT University
Skills
- Google Cloud (GCP)
- AWS
- Azure
- SQL
- VPN
- Firewalls
- TCP/IP
- Agile
- Scrum
- Jira
- Asana
- Stakeholder communication
- Risk Mitigation
- SAP
- Salesforce
- Power BI
- ServiceNow
- Workflow Automation
- Google Workspace
- Microsoft Office 365
- Python
Relevant Skills And Knowledge
- Cloud Platforms: Google Cloud (GCP), AWS, Azure
- Databases & Networking: SQL, VPN, Firewalls, Load Balancing, TCP/IP
- Project Management: Agile, Scrum, Jira, Asana, Stakeholder Communication, Risk Mitigation
- Enterprise Tools & Automation: SAP, Salesforce, Power BI, ServiceNow, Workflow Automation
- Collaboration Tools: Google Workspace, Microsoft Office 365, Jira, ServiceNow
Timeline
IT Project Coordinator
Volante Systems
05.2023 - 12.2024
Customer Success Manager / Account Manager
Volante Systems
12.2022 - 05.2023
Customer Service Manager
Connex Telecommunications Inc.
02.2021 - 12.2022
Technical Support Analyst
Dependable IT
09.2018 - 02.2021
Postgraduate Certificate - Cloud Computing for Big Data
Lambton College
Bachelor's Degree - Computer Applications
GT University
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