Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Kayla Bodden

Kayla Bodden

Summary

Professional healthcare provider with demonstrated ability to deliver patient care and client support in diverse clinical and financial settings. Strong focus on collaborative efforts and adaptability to meet evolving healthcare and government needs. Skilled in patient assessment, diagnosis, and treatment planning. Known for reliability, highly effective communication, and results-driven approach.

Overview

11
years of professional experience

Work History

Employment Social Development Canada (REMOTE)-Service Canada

Social and Health Leader, Payment Service Officer
07.2022 - Current

Job overview

  • Implemented fraud prevention measures to minimize risk exposure and protect client financial information, claims, SIN numbers and bank information during fast-paced, high-volume inbound calls.
  • Maintained accurate records of client payments and transactions, ensuring data integrity.
  • Provided exceptional support during high-volume periods, effectively managing multiple tasks while prioritizing deadlines.
  • Collaborated with multidisciplinary teams, clients and staff to design and implement integrated optimal health care and financial resource plans.
  • Managed budgets and financial resources effectively, ensuring optimal allocation of funds for maximum impact on Employment and Social Development Canada..

Freedom Clinic

Clinical Manager, Jr Physician Assistant
04.2020 - 07.2022

Job overview

  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Facilitated onboarding process for new hires, accelerating their integration into team.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Evaluated previously prescribed interventions for successes or failures and adjusted strategies.
  • Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
  • Administered specialized treatment for multiple patients daily.
  • Participated in clinical research projects, advancing knowledge in the field of medicine and improving patient care practices.
  • Managed referrals efficiently by coordinating with other specialists and healthcare providers to ensure seamless patient care.
  • Utilized electronic health records proficiently for accurate documentation and better coordination among healthcare providers.
  • Conducted comprehensive audits of clinical practices, identifying areas for quality improvement.
  • Managed daily operations of 12-person clinic supporting approximately 70-80 patients per week.

Dr.Alex Stern(Family Physician)

Clinical Manager, Executive Medical Administrator
01.2015 - 03.2021

Job overview

  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
  • Oversaw overall operation of nursing services and patient care.
  • Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
  • Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
  • Monitored all phone calls and scheduled appointments.
  • Implemented cost-saving measures without compromising on quality of patient care.
  • Monitored unit budget to meet financial objectives for spend rate and funding.
  • Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
  • Provided culturally sensitive care for diverse patient populations, addressing unique healthcare concerns based on cultural background or beliefs.

Education

Queens University
Kingston, ON

Master of Science from Physician Assistant Studies
06-2022

University Overview

  • Graduation Dean's List
  • Honor Roll
  • Thesis Paper: [Racism In Healthcare], GPA 4.0

Skills

  • Conflict resolution
  • Financial acumen
  • Performance management
  • Analytical thinking
  • Technical expertise
  • Laboratory interpretation
  • Medical coding
  • Telemedicine proficiency
  • Medical records management
  • Pharmacology expertise
  • Quality improvement
  • Clinical judgment

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Social and Health Leader, Payment Service Officer

Employment Social Development Canada (REMOTE)-Service Canada
07.2022 - Current

Clinical Manager, Jr Physician Assistant

Freedom Clinic
04.2020 - 07.2022

Clinical Manager, Executive Medical Administrator

Dr.Alex Stern(Family Physician)
01.2015 - 03.2021

Queens University

Master of Science from Physician Assistant Studies
Kayla Bodden