Hi, I’m
Kayla Bodden
Summary
Professional healthcare provider with demonstrated ability to deliver patient care and client support in diverse clinical and financial settings. Strong focus on collaborative efforts and adaptability to meet evolving healthcare and government needs. Skilled in patient assessment, diagnosis, and treatment planning. Known for reliability, highly effective communication, and results-driven approach.
Overview
11
years of professional experience
Work History
Employment Social Development Canada (REMOTE)-Service Canada
Social and Health Leader, Payment Service Officer
07.2022 - Current
Job overview
- Implemented fraud prevention measures to minimize risk exposure and protect client financial information, claims, SIN numbers and bank information during fast-paced, high-volume inbound calls.
- Maintained accurate records of client payments and transactions, ensuring data integrity.
- Provided exceptional support during high-volume periods, effectively managing multiple tasks while prioritizing deadlines.
- Collaborated with multidisciplinary teams, clients and staff to design and implement integrated optimal health care and financial resource plans.
- Managed budgets and financial resources effectively, ensuring optimal allocation of funds for maximum impact on Employment and Social Development Canada..
Freedom Clinic
Clinical Manager, Jr Physician Assistant
04.2020 - 07.2022
Job overview
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Performed wide-ranging administrative, financial and service-related functions.
- Facilitated onboarding process for new hires, accelerating their integration into team.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Evaluated previously prescribed interventions for successes or failures and adjusted strategies.
- Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
- Administered specialized treatment for multiple patients daily.
- Participated in clinical research projects, advancing knowledge in the field of medicine and improving patient care practices.
- Managed referrals efficiently by coordinating with other specialists and healthcare providers to ensure seamless patient care.
- Utilized electronic health records proficiently for accurate documentation and better coordination among healthcare providers.
- Conducted comprehensive audits of clinical practices, identifying areas for quality improvement.
- Managed daily operations of 12-person clinic supporting approximately 70-80 patients per week.
Dr.Alex Stern(Family Physician)
Clinical Manager, Executive Medical Administrator
01.2015 - 03.2021
Job overview
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Oversaw overall operation of nursing services and patient care.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
- Monitored all phone calls and scheduled appointments.
- Implemented cost-saving measures without compromising on quality of patient care.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
- Provided culturally sensitive care for diverse patient populations, addressing unique healthcare concerns based on cultural background or beliefs.
Education
Queens UniversityKingston, ON
Master of Science from Physician Assistant Studies
06-2022
University Overview
- Graduation Dean's List
- Honor Roll
- Thesis Paper: [Racism In Healthcare], GPA 4.0
Skills
- Conflict resolution
- Financial acumen
- Performance management
- Analytical thinking
- Technical expertise
- Laboratory interpretation
- Medical coding
- Telemedicine proficiency
- Medical records management
- Pharmacology expertise
- Quality improvement
- Clinical judgment
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Social and Health Leader, Payment Service Officer
Employment Social Development Canada (REMOTE)-Service Canada
07.2022 - Current
Clinical Manager, Jr Physician Assistant
Freedom Clinic
04.2020 - 07.2022
Clinical Manager, Executive Medical Administrator
Dr.Alex Stern(Family Physician)
01.2015 - 03.2021
Queens University
Master of Science from Physician Assistant Studies
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<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA