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Resourceful IT Support engineer with ten years of experience in computer systems administration, hardware/software/computer peripherals and network security support. A Windows Certified and Microsoft Specialist with strong creative, problem-solving, and analytical skills. A dedicated team player with an eye for detail, experienced in server management, desktop support, and mobile device administration.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Certified Network Associate who is an IT Specialist with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Graduating with a management information systems degree and applying/further developing my skills through experience. I am passionate about software troubleshooting, server management, and networking. Eager to make valuable contributions and continue growing within a thriving company.

Keiya Yamaguchi

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