Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jazmin Aguilera

Santa Ana

Summary

Hardworking and passionate job seeker with strong organizational skills and excellent customer service experience eager to secure a part-time position. Ready to help the team achieve company goals. Proficient in using independent decision-making skills and judgment. Dedicated to applying training, monitoring and morale-building abilities to improve performance.

Overview

8
8
years of professional experience

Work History

Operations Manager

Farmers Insurance Agency
05.2024 - Current


  • Answer phone calls providing support to current and potential policyholders.
  • Interact well with all customers to build connections and professional relationships.
  • Negotiate prices and services with customers and vendors to decrease expenses.
  • Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Conduct regular audits of processes to ensure compliance with regulations.
  • Assisted in recruiting, hiring and training of team members.

Account Representative

MSTIS Japan
09.2023 - 05.2024
  • Kept detailed records of customer interactions for maximum traceability.
  • Consulted with businesses to supply accurate product and service information.
  • Met existing customers to review current services and expand sales opportunities.
  • Recorded accurate and efficient records in customer database.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Insurance Consultant

State Farm
01.2017 - 08.2022
  • Met with customers to provide information about available policies.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.
  • Conducted thorough policy reviews for existing clients, identifying gaps in coverage and recommending appropriate solutions.
  • Increased customer satisfaction ratings through timely claims processing and consistent communication with clients.
  • Collaborated with underwriters to negotiate favorable terms for clients, ensuring optimal insurance plan offerings.
  • Organized regular client check-ins to review policy changes or updates to ensure continued alignment with individual needs and goals.

Education

High School Diploma -

Orange High School
Orange, CA
06-2009

Skills

  • Customer service
  • Client relationships
  • Schedule management
  • Customer retention
  • Policies and procedures implementation
  • Invoice processing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Manager

Farmers Insurance Agency
05.2024 - Current

Account Representative

MSTIS Japan
09.2023 - 05.2024

Insurance Consultant

State Farm
01.2017 - 08.2022

High School Diploma -

Orange High School

Similar Profiles

CREATE PROFILE
Jazmin Aguilera