Jonathan Ziese-Dulay
Sacramento
Summary
Dynamic leader with proven expertise in employee development and training, and award-winning customer service excellence. At Winco Foods, I spearheaded front-end operations, enhancing customer satisfaction and coaching teams to peak performance. Skilled in conflict resolution and merchandising, I effectively balanced operational efficiency with exceptional service standards.
Overview
11
11
years of professional experience
Work History
Front End Manager III
Winco Foods
01.2014 - Current
- Create promotional displays and seasonal arrangements.
- Responsible for overseeing front end operations.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply
- Monitor cash handling compliance and prevent errors.
- Perform cash drops and reconciliations.
- Perform store personnel functions such as operating checkstand equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Stay up to date on relevant retail laws and regulations.
- Monitor customer satisfaction levels and implement improvements
- Coached employees through day-to-day work and complex problems.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Arts - Business Administration
San Jose State University
San Jose06-2004
Skills
- Employee development and training
- Merchandising expertise
- Customer Service
- Conflict resolution tactics
- Staff Training
- Visual merchandising
- Leadership and problem solving
- Ordering and Inventory Control
- Excellent Organizational Skills
- Award winning customer service excellence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front End Manager III
Winco Foods
01.2014 - Current
Associate of Arts - Business Administration
San Jose State University