Jyotish Bishwakarma
Greater Sudbury,ON
Summary
Enthusiastic and motivated individual passionate about customer service and sales. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate/Cashier
RONA+
01.2023 - Current
- Delivered exceptional customer service through various channels, ensuring timely and accurate responses to inquiries and concerns
- Resolve customer concerns and complaints promptly, aiming for positive resolutions and ensuring overall customer satisfaction
- Demonstrated product expertise to assist customers in finding solutions that meet their needs and promote additional products and services
- Assist customers in locating products and providing information on promotions or sales
- Process returns, exchanges, and refunds efficiently while adhering to company policies
- Stay informed about company policies, procedures, and products to provide accurate and up-to-date information to customers.
Senior QA Engineer
Logicabeans Pvt Ltd.
01.2016 - 10.2023
- Assisted in hiring, training and mentorship to new associates, fostering a supportive learning environment
- Collaborated with stakeholders to refine software requirements, ensuring alignment with project objectives
- Conducted pre-release product demo meetings for stakeholders, addressing feedback and ensuring product readiness.
Education
PG Certificate - Business Analysis
Cambrian College
Sudbury, ON12.2023
PG Certificate - Business Analytics
Cambrian College
Sudbury, ON12.2022
BS-Computer Science -
Bangalore University
07.2014
Skills
- Excellent Communication & Interpersonal Skills
- Efficient time management
- Adaptable
- Strong Work Ethic
- Reliability and punctuality
- Team player mentality
- Upselling strategies
- Cash handling expertise
- Customer-focused mindset
- Patience and composure
Languages
English
Full Professional
Timeline
Customer Service Associate/Cashier
RONA+
01.2023 - Current
Senior QA Engineer
Logicabeans Pvt Ltd.
01.2016 - 10.2023
PG Certificate - Business Analysis
Cambrian College
PG Certificate - Business Analytics
Cambrian College
BS-Computer Science -
Bangalore University
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