JYOTIRANJAN BISWAL
LONDON,ON
Summary
Actively seeking for a full time job in customer service organization which matches both my education and my work experience. Want to contribute my fullest potential to assist in achieving the company's goal through excelling professionally and personally through the process of everyday and continuous learning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Able to handle cash and register at point of sales (POS) and make the report describing the sales and profit and loss statements.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Quality Control Engineer Trainee
RBD Engineers PVT. LTD
06.2018 - 12.2018
- Quality Inspection and control of quality standards and design dimensions of Auto Ancillary parts;
- Able to take the deliveries and check the quality and the quantity of the products;
- Certificate of SOLID WORKS software by Dassault Systems;
- Trainee Engineer in Auto ancillary manufacturing company;
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Bachelor of Science -
Fanshawe College
LndonDegree - Automobile engineering
LJ Institute of Engineering and Technology
Skills
- Communication Skills – Ability to interact effectively with clients and employees;
- Work as a Team - Excellent team player with focus on collaboration, team-building and customer relations;
- Good with Mathematics and Statistics – Able to do fundamental and technical analysis of the total production and sales of the company
- Additional skills: Punctuality, Adaptability, Positive Attitude, Leadership Skills, Inventory Control;
- Prioritization, Multitasking, and problem-solving abilities in fast paced environment;
- Good with Microsoft Office (Word, Excel, Powerpoint) on Windows or Mac OS;
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
Certified Mechanical Parts designer by Dassault Systems in the software named Solid Works
Timeline
Customer Service Representative
Circle K
07.2021 - Current
Quality Control Engineer Trainee
RBD Engineers PVT. LTD
06.2018 - 12.2018
Bachelor of Science -
Fanshawe College
Degree - Automobile engineering
LJ Institute of Engineering and Technology
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