Jyotilekshmi Nair
Mississauga,ON
Summary
Proven team player with a good track record of enhancing customer satisfaction , handling complaints and managing cash transactions. Leveraged strong communication and problem-solving skills to increase positive online reviews, demonstrating a commitment to maintaining high work ethics and organizing workstations efficiently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production Team Member
University Of Waterloo- Food Service
11.2022 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed customer concerns, resolved issues, and provided knowledgeable responses to
inquiries. - Work harmoniously with team members, coordinating timing and guaranteeing prompt delivery of food and beverages to guests.
- Backend: Restocked shelves and arranged product display as necessary to keep store environment tidy and organized along with loading goods into shelves with proper labeling.
- Managed waste disposal activities, such as cleaning designated areas, emptying garbage cans, and
sorting recyclables. - Packaged 83+ items per hour to meet challenging production targets.
Cashier/Customer Service Associate
Dmart Ready
06.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Zones the department, rotates stock and checks for expired products.
- Adheres to food safety and handling procedures and following sanitation and cleaning procedures.
- Follows protocols for product labeling, flagging, pricing, marking up and marking down, shelving, ordering, clearance, and signing.
Coffee-shop-worker
Cafe Beats- Restro Lounge
05.2019 - 11.2019
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Demonstrated strong knowledge of all menu items,
- Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
- Encourage customers for good experience store review
Education
Healthcare Administration And Management (HCA) -
Conestoga College
Kitchener, ON12.2023
Bachelors in Physiotherapy (BPT) -
C U SHAH Medical University
Gujarat, India04.2015
Skills
- Customer Service and Cash handling
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Organizing Work Stations
- Complaint resolution
- Clear Communication
- Maintain Work ethics
- Language Proficiency (English, Hindi, Malayalam, Tamil, Gujarati)
Certification
*Red Cross First Aid and CPR Certification (Canada)
*Worker Health and Safety Certified (Canada)
*WHIMS (Workplace Hazardous Materials Information System) Certificate (Canada)
*COVID- 19 Vaccination certificate
Fully immunized and committed to safety measures
Timeline
Production Team Member
University Of Waterloo- Food Service
11.2022 - 07.2023
Cashier/Customer Service Associate
Dmart Ready
06.2019 - 03.2020
Coffee-shop-worker
Cafe Beats- Restro Lounge
05.2019 - 11.2019
Healthcare Administration And Management (HCA) -
Conestoga College
Bachelors in Physiotherapy (BPT) -
C U SHAH Medical University
*Red Cross First Aid and CPR Certification (Canada)
*Worker Health and Safety Certified (Canada)
*WHIMS (Workplace Hazardous Materials Information System) Certificate (Canada)
*COVID- 19 Vaccination certificate
Fully immunized and committed to safety measures
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