Jyotika Suman
Edmonton
Summary
Dedicated and results-driven Customer Service Representative with extensive experience in managing customer inquiries, resolving issues, and delivering excellent service across various industries. Skilled in communication, problem-solving, and time management. Proven ability to work independently and within teams to ensure customer satisfaction and business success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Manager/Clinical Assistant
Brownsburg Clinic and Med Spa
01.2023 - 01.2024
- Managed customer profiles and provided accurate, timely information via chat, phone, and email
- Assisted customers with inquiries regarding services, appointments, and billing information
- Coordinated schedules, maintained detailed records, and handled customer data efficiently.
Customer Service Specialist
Apple Child Care and Out of School Care
01.2020 - 01.2022
- Delivered excellent customer service by handling parent inquiries, scheduling appointments, and providing information on services
- Acted as the primary point of contact for customer inquiries via phone and email, ensuring timely and helpful responses
- Maintained a calm and friendly demeanor in high-stress situations while solving issues related to childcare services.
Customer Service Representative
Pizza Hut
01.2018 - 01.2019
- Greeted customers and provided excellent service in a fast-paced environment
- Handled customer orders, processed payments, and responded to inquiries about menu items
- Resolved customer complaints and concerns, ensuring customer satisfaction and repeat business.
Child Care Provider
Learning for Life Child Day Care
01.2014 - 01.2017
- Communicated effectively with parents and staff to ensure smooth operations and happy customers
- Managed various tasks including maintaining accurate records, handling parent inquiries, and ensuring compliance with regulations.
Server/Customer Service Associate
Masala Wok
01.2013 - 01.2014
- Delivered exceptional customer service by greeting guests, managing orders, and providing personalized dining experiences
- Processed payments and handled customer complaints, ensuring swift and effective resolution
- Assisted with training new staff in customer service best practices.
Education
Bachelor of Science - Nursing
Government Nursing College, India
Skills
- Customer Service Excellence: Resolving customer inquiries, complaints, and escalations with professionalism and empathy
- Communication: Effective verbal and written communication skills for delivering clear, concise information to customers
- Technical Proficiency: Familiar with customer relationship management (CRM) software, email ticketing systems, and Microsoft Office Suite
- Problem-Solving: Capable of assessing customer needs and offering appropriate solutions in real-time
- Conflict Resolution: Skilled in managing difficult customer interactions while maintaining a calm and composed demeanor
- Multitasking & Time Management: Ability to handle multiple customer interactions simultaneously while ensuring quality service
- Sales Support: Familiar with upselling techniques and supporting sales initiatives through customer interactions
- Data Entry & Accuracy: Maintaining accurate customer records, documentation, and transaction processing
Certification
Level 2 Child Care Certification
Timeline
Front Desk Manager/Clinical Assistant
Brownsburg Clinic and Med Spa
01.2023 - 01.2024
Customer Service Specialist
Apple Child Care and Out of School Care
01.2020 - 01.2022
Customer Service Representative
Pizza Hut
01.2018 - 01.2019
Child Care Provider
Learning for Life Child Day Care
01.2014 - 01.2017
Server/Customer Service Associate
Masala Wok
01.2013 - 01.2014
Bachelor of Science - Nursing
Government Nursing College, India
Level 2 Child Care Certification
Similar Profiles
Ashlynn RobersonAshlynn Roberson
Licensed Esthetician at Viva Day Spa & Med SpaLicensed Esthetician at Viva Day Spa & Med Spa
BROOKLYNNE CHILDERSBROOKLYNNE CHILDERS
ASSISTANT SALES MANAGER at V/O Med SpaASSISTANT SALES MANAGER at V/O Med Spa
Ziah WalkerZiah Walker
Med Spa Associate at Cure Med SpaMed Spa Associate at Cure Med Spa