JYOTIKA SHARMA
Surrey,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HEALTH CARE AID STUDENT
WHITE ROCK SENIORS VILLAGE
White Rock, BC
07.2025 - Current
- Assisted residents with ADLs including bathing, dressing, grooming, toileting, and feeding, ensuring dignity and privacy.
- Supported mobility and transfers using safe body mechanics and equipment (wheelchairs, walkers, mechanical lifts).
- Followed infection control protocols (hand hygiene, PPE use, safe linen handling).
- Provided emotional support and companionship to promote residents’ well-being.
- Observed and reported physical and emotional changes to supervising staff.
- Assisted with meal service, monitored intake, and followed dietary restrictions.
- Participated in team huddles and shift reports for collaborative care planning.
- Applied person-centred care, respecting cultural backgrounds and preferences.
- Maintained a safe, clean, and organized environment.
- Shadowed HCAs and RNs to develop clinical knowledge and caregiving skills.
CUSTOMER SERVICE REPRESENTATIVE
PETRO CANADA
Vancouver, BC
02.2021 - 10.2022
- Delivered high-quality, client-focused service to a diverse customer base, building strong interpersonal and communication skills transferable to resident care.
- Resolved customer concerns calmly and empathetically, similar to managing responsive behaviors in healthcare settings.
- Maintained a safe environment by following company safety and hygiene procedures, aligning with infection control principles.
- Demonstrated cultural sensitivity and respect for diverse backgrounds, mirroring person-centred care practices.
Customer Service Associate
BUYLOW FOODS
Vancouver, BC
11.2022 - 01.2024
- Assisted customers with product selection and inquiries, demonstrating active listening, patience, and empathy similar to supporting healthcare clients
- Handled customer concerns and resolved conflicts calmly and professionally, mirroring de-escalation strategies used in responsive behavior management.
- Worked collaboratively with team members to meet daily operational goals, reflecting strong teamwork skills for interdisciplinary healthcare settings.
- Adapted to fast-paced, high-pressure situations while maintaining composure, an asset in urgent or emergency care scenarios
SUPERVISOR
SAVE ON FOODS
Saskatoon, Saskatchewan
02.2024 - 10.2024
- Lead and motivated a team to deliver high-quality, customer-focused service.
- Trained staff in safety procedures, cleanliness, and workplace protocols.
- Resolved conflicts and addressed customer concerns with empathy and professionalism.
- Managed daily operations with strong organization and attention to detail.
- Adapted quickly to changing priorities in a fast-paced environment.
Front Supervisor
A & W
Saskatoon, Saskatchewan
11.2024 - 06.2025
- Supervised and supported team to provide friendly, efficient service.
- Trained staff on safety, hygiene, and quality standards.
- Resolved staff and customer issues with empathy and professionalism.
- Managed scheduling, workflow, and daily operations.
- Maintained a clean, organized, and safe work environment.
Education
DIPLOMA - BUSINESS MANAGEMENT
Kwantlen Polytechnic University
Surrey, BCHEALTH CARE ASSISTANT - Healthcare
Western Community College
Surrey, BCSkills
- Organizational skills
- Great Customer Service
- Speak English, Hindi & Punjabi
- Staff Leadership
- Problem Solving skills
- Food Safety Compliance
- Hygiene practices
- Multi tasking
- Positive Attitude
- Presentation Skills
- Emotional support
- Critical thinking
- Verbal and written communication
- Activity planning
Certification
- Driver's License Class 5 Valid
- TB Test Valid
- COVID Vaccine Proof
- Other Immunization shots
- First Aid + CPR
- Food Safety
- Criminal Record Check Valid
- Violence Prevention Certificate
- PPE & Hand Hygiene
Availability
Full Time (including Weekends)
References
References available upon request.
Timeline
HEALTH CARE AID STUDENT
WHITE ROCK SENIORS VILLAGE
07.2025 - Current
Front Supervisor
A & W
11.2024 - 06.2025
SUPERVISOR
SAVE ON FOODS
02.2024 - 10.2024
Customer Service Associate
BUYLOW FOODS
11.2022 - 01.2024
CUSTOMER SERVICE REPRESENTATIVE
PETRO CANADA
02.2021 - 10.2022
DIPLOMA - BUSINESS MANAGEMENT
Kwantlen Polytechnic University
HEALTH CARE ASSISTANT - Healthcare
Western Community College
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