Jyotika Jain
Calgary,Canada
Summary
Highly motivated individual with a strong desire to learn and grow within my chosen field. I have developed valuable skills through my academic studies, extracurricular activities, and personal interests. I am a quick learner with excellent problem-solving skills, attention to detail, and the ability to work well both independently and as part of a team. I am excited about the opportunity to bring my skills and enthusiasm to a new role. Professional with a strong background in social media strategy and administration.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Sanjay Enterprises
07.2025 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinating with the clients for their orders and billing throughout the process.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Social Media Manager
Freelancer
11.2024 - 07.2025
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Boosted audience retention rates by delivering informative and entertaining content tailored to target demographics.
Supervisor
Desi Hood Corp
07.2023 - 06.2025
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels. Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
Customer Support Specialist
Equifax
12.2022 - 06.2023
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- showcase company products, generating leads and expanding the client base.
Customer Relation Service, Administration & Social Media
Curious Cub
07.2021 - 02.2023
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Knowing our products inside and out so that you can answer questions. Processing & managing orders, forms, applications, and requests.
- Improved customer engagement through timely responses to inquiries on various social media platforms.
- Increased brand awareness by developing and implementing creative social media campaigns.
- Created visually appealing graphics for posts, enhancing overall aesthetic appeal of social media profiles.
- Managed multiple social media accounts simultaneously, maintaining consistent voice and message across platforms.
- Analyzed social media data to identify trends and optimize future content strategies for better results.
- Answering and directing incoming calls professionally
- Coordinated cross-promotional efforts with other departments or partner companies for maximum impact on both brands’ audiences.
- Compiled regular reports detailing progress of ongoing campaigns as well as overall social media performance, sharing insights with key stakeholders.
- Implemented social listening strategies to monitor online conversations about the brand, using insights to inform future content creation.
Education
Bachelor of Arts -
Himalayan Garhwal University
04.2020
Skills
- Data entry
- Customer service
- Verbal and written communication
- Computer skills
- Networking and relationship building
- Excellent multitasking
- Customer Relation Management
- Problem Solving Skills
- Critical thinking
- Administrative support
- Social media management
PERSONAL DETAILS
- Name- Jyotika Jain
- Languages- Hindi, English, Punjabi
- Birth Place- India (New Delhi)
- Blood Group- +O
- Contact Number- +1 647 229-8984
- Email- Jyotikaj19@gmail.com
Timeline
Administrative Assistant
Sanjay Enterprises
07.2025 - Current
Social Media Manager
Freelancer
11.2024 - 07.2025
Supervisor
Desi Hood Corp
07.2023 - 06.2025
Customer Support Specialist
Equifax
12.2022 - 06.2023
Customer Relation Service, Administration & Social Media
Curious Cub
07.2021 - 02.2023
Bachelor of Arts -
Himalayan Garhwal University
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