Summary
Overview
Work History
Education
Skills
Timeline
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Jyotika Jain

Calgary

Summary

Highly motivated individual with a strong desire to learn and grow within my chosen field. I have developed valuable skills through my academic studies, extracurricular activities, and personal interests. I am a quick learner with excellent problem-solving skills, attention to detail, and the ability to work well both independently and as part of a team. I am excited about the opportunity to bring my skills and enthusiasm to a new role.

Professional with strong background in social media strategy and content creation. Known for fostering team collaboration and adaptability in fast-paced environments. Expertise includes digital marketing, community management, and brand development. Consistently delivers measurable results and enhances online presence.

Overview

4
4
years of professional experience

Work History

Social Media Manager

Freelancer
11.2024 - Current
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Boosted audience retention rates by delivering informative and entertaining content tailored to target demographics.
  • Enhanced student physical development by designing and implementing age-appropriate gymnastics programs.

Supervisor

Desi Hood Corp
07.2023 - Current
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels. Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.

Customer Service & Social Media Representative

Curious Cub
07.2021 - 02.2023
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.
  • Improved customer engagement through timely responses to inquiries on various social media platforms.
  • Increased brand awareness by developing and implementing creative social media campaigns.
  • Created visually appealing graphics for posts, enhancing overall aesthetic appeal of social media profiles.
  • Managed multiple social media accounts simultaneously, maintaining consistent voice and message across platforms.
  • Analyzed social media data to identify trends and optimize future content strategies for better results.
  • Stayed current on industry news, ensuring that content remained relevant and engaging for followers.
  • Coordinated cross-promotional efforts with other departments or partner companies for maximum impact on both brands'' audiences.
  • Compiled regular reports detailing progress of ongoing campaigns as well as overall social media performance, sharing insights with key stakeholders.
  • Collaborated with marketing team to develop cohesive brand messaging across all online platforms.
  • Implemented social listening strategies to monitor online conversations about the brand, using insights to inform future content creation.
  • Utilized hashtag research tools to maximize post visibility and reach within target audiences.
  • Managed company reputation by addressing customer concerns and resolving issues in a professional manner.
  • Boosted website traffic with strategic use of social media channels, driving potential customers to the site.
  • Participated in online community engagement activities such as Twitter chats or Facebook Live sessions.
  • Organized successful promotional events, leveraging partnerships with other brands or influencers for increased reach.
  • Developed relationships with influencers and bloggers, increasing brand exposure and credibility.

Education

Bachelor of Arts -

Himalayan Garhwal University
India
04-2020

Skills

  • Social media management
  • Photo and video editing
  • Teamwork and collaboration
  • Photography and videography
  • Verbal and written communication
  • Critical thinking
  • Facebook, instagram, linkedin
  • Positive attitude
  • Networking and relationship building
  • Graphic designing
  • Excellent multitasking
  • Content development

Timeline

Social Media Manager

Freelancer
11.2024 - Current

Supervisor

Desi Hood Corp
07.2023 - Current

Customer Service & Social Media Representative

Curious Cub
07.2021 - 02.2023

Bachelor of Arts -

Himalayan Garhwal University

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Jyotika Jain