JYOTI SOHI
Edmonton,AB
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Security Guard
Impact Security And Investigations
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Guard
DANGAL SECURITY
05.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Receptionist
SHIVAM TRAVELS
08.2020 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
Customer Service Representative
Airtel
03.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Library Assistant
GOVT SECONDARY SCHOOL
05.2012 - 09.2015
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Monitored library environments to maintain safe, hazard-free settings.
- Maintained secure environment by monitoring visitors at front desk.
- Helped children select appropriate reading level library books.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
Education
Bachelor of Arts - Arts
KURUKSHETRA UNIVERSITY
HARYANA ,INDIA 03.2004
No Degree - Computer And Information Systems
B.SC
NIIT 05.2003
Skills
- Emergency Management
- Cooperative Attitude
- Crime Prevention
- English Fluency
- Community Events
- Facility and Grounds Patrol
- Customer Satisfaction
- Client Requirements
- Standards of Excellence
- Legible Report Writing
Timeline
Security Guard
Impact Security And Investigations
06.2023 - Current
Security Guard
DANGAL SECURITY
05.2023 - Current
Receptionist
SHIVAM TRAVELS
08.2020 - 07.2022
Customer Service Representative
Airtel
03.2018 - 05.2020
Library Assistant
GOVT SECONDARY SCHOOL
05.2012 - 09.2015
Bachelor of Arts - Arts
KURUKSHETRA UNIVERSITY
No Degree - Computer And Information Systems
B.SC
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