JYOTI SOHAL
Brampton,Canada
Summary
Calm and transformational leader recognized with the Inspiring Leader Award from Compass Group Canada, dedicated to fostering a culture of belonging through principles of diversity, equity, and inclusion. Possesses extensive experience in post-secondary education and public sector environments, combined with a strong understanding of business processes and demographics. Demonstrates a proven track record in administrative and leadership roles across various levels, including budget management, training, coaching, and policy administration, while successfully leading integrated teams of over 125 staff. Skilled in analyzing complex data for informed decision-making and planning, with exceptional budget management capabilities exceeding $5 million and proficiency in MS Office applications.
Overview
8
8
years of professional experience
Work History
Multi-unit Manager & HSQA
Compass Group Canada Humber College
01.2022 - Current
- Oversee the operations of multiple units within Chartwells Higher ed – e.g., Retail Cafeteria, Tim Hortons, Starbucks) ensuring consistent delivery of high-quality food and service across all sites
- Conducted regular store visits to assess operational performance, identify areas for improvement, and ensure compliance with company policies and procedures.
- Conduct regular audits and assessments to ensure operational consistency and brand integrity.
- Reviewed Restaurant’s financial, business, and operating performance to find opportunities to improve performance and working collaboratively with managers to develop solutions for strengthening performance.
- Conducted regular financial (P&L, Balance Sheet) reviews with all the management
- Performed administrative duties, including payroll, invoices, inventory management, Banking and Brand Reporting.
- Maintained Brand standards by continuous improvement in customer experience reporting.
- Ensure all locations adhere to health and safety regulations and maintain a clean, safe, and welcoming environment for customers and employees.
- Conduct HSQA meetings, closely monitoring health and safety issues to provide safe environments for all customers.
- Conduct performance evaluations, provide feedback, and implement performance improvement plans.
- Recruit, train, and mentor management teams to build leadership pipelines and support succession planning.
Manager
Starbucks Canada
01.2021 - 01.2022
- Active contributions to the store team that maintain and advance operations by initiating, coordinating, monitoring, enforcing policies, procedures, and operational processes.
- Inventory Management through weekly ordering, record & invoice maintenance, and leading weekly inventory counts.
- Recruited, trained, and mentored baristas and shift supervisors; conducted performance evaluations and provided ongoing coaching to support growth and development.
- Monitored and analyzed sales data to meet revenue targets and control labor and operational costs; implemented strategic plans to improve profitability.
- Promoted store visibility and customer loyalty through local outreach and participation in community events.
Multi-Unit Manager
A&W Restaurants (AWGTA Group)
09.2019 - 08.2021
- Oversee operations for 3 A&W locations, ensuring consistency in brand standards, food quality, customer service, and cleanliness
- Lead, coach, and support a team of Restaurant Managers and Assistant Managers across multiple stores
- Drive performance and profitability by monitoring sales, labor, food costs, and other key metrics
- Implement and uphold operational procedures, ensuring compliance with all corporate policies, food safety regulations, and labor laws
- Conduct regular site visits to assess operations, support managers, and ensure execution of marketing initiatives and promotions
- Recruit, train, and develop leadership talent within the region to support growth and succession planning
- Analyze performance data and create action plans to improve underperforming units
- Collaborate with corporate teams on new initiatives, training programs, and product rollouts
- Serve as the main liaison between store-level operations and corporate/franchise leadership
Manager
A&W Restaurant (Canalta Group)
09.2017 - 01.2019
- Supervise and coordinate daily operations to ensure efficient, high-quality service in a fast-paced quick-service environment
- Lead, train, and motivate a team of 20-25 employees, fostering a positive and productive work environment
- Monitor and manage inventory levels, placing orders and reducing waste to maintain food cost targets
- Ensure compliance with all food safety, sanitation, and workplace health standards
- Create staff schedules, manage labor costs, and ensure optimal staffing during peak and off-peak hours
- Handle customer concerns with professionalism, resolving issues to maintain high guest satisfaction
- Analyze sales reports and KPIs to identify opportunities for growth and cost savings
- Collaborate with upper management to implement promotions, operational changes, and team incentives
- Train and develop shift leaders and new staff for internal growth and retention
Education
Certification - Business Excellence Certification
Pal’s Business Excellence Institute
01.2018
Diploma - Business Management
Humber College Institute of Technology & Advanced Learning
01.2014
Skills
- Operations management
- Sales growth
- Staff development
- Employee engagement
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Multitasking
- Team leadership
- Employee coaching and mentoring
- Documentation and reporting
- Team building
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Limited Working
Punjabi
Native or Bilingual
Timeline
Multi-unit Manager & HSQA
Compass Group Canada Humber College
01.2022 - Current
Manager
Starbucks Canada
01.2021 - 01.2022
Multi-Unit Manager
A&W Restaurants (AWGTA Group)
09.2019 - 08.2021
Manager
A&W Restaurant (Canalta Group)
09.2017 - 01.2019
Certification - Business Excellence Certification
Pal’s Business Excellence Institute
Diploma - Business Management
Humber College Institute of Technology & Advanced Learning
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