Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jyoti Singh

Vancouver,BC

Summary

Dependable and successful Restaurant Server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

7
7
years of professional experience

Work History

Restaurant Shift Manager/Server

East Is East
01.2020 - Current
  • Served food and beverages promptly with focused attention to customer needs..
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Cross-trained crew members on different duties to increase coverage.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Server

The Keg Steakhouse + Bar
05.2018 - 02.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server/Bartender

Afghan Kitchen
04.2017 - 02.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Associate of Freelance Makeup Artistry - Makeup Artistry

Blanche McDonald
Vancouver, BC
04.2024

Bachelor of Science - Kinesiology

Langara College
Vancouver, BC
04.2019

Skills

  • Food and Beverage Pairings
  • To-Go Order Preparation
  • Check Payment Processing
  • Cash Handling
  • Wine Service
  • High-Volume Dining
  • Train Employees
  • Menu Memorization
  • Hospitality Service Expertise

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Restaurant Shift Manager/Server

East Is East
01.2020 - Current

Server

The Keg Steakhouse + Bar
05.2018 - 02.2020

Server/Bartender

Afghan Kitchen
04.2017 - 02.2019

Associate of Freelance Makeup Artistry - Makeup Artistry

Blanche McDonald

Bachelor of Science - Kinesiology

Langara College
Jyoti Singh