Jyoti Sharma
Ottawa,ON
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Personable and dedicated Customer Service Representative with extensive experience in outsourcing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Accounting Clerk
Aramark
Ottawa, Ontario
08.2023 - Current
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Collected and summarized expenses for profit and loss analysis.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Receptionist
Dr John I Kershman
ottawa, ontarion
2023.03 - 2023.08
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Technical Support Executive
Teleperformance
Mohali, India
05.2021 - 03.2022
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Handling new customer and providing assistance to their query
- Promote new product of firm enlighten new customer to purchase the product
- Modified and customized commercial programs for internal needs.
Financial Associate
Iraj Evolution design company Pvt Ltd.
UDAIPUR, INDIA
06.2019 - 03.2021
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and service
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Gathered and collected all financial information for business and verified accuracy in system
- Maintained journal entries to track and analyze credit and debit transaction
- Prepared invoices, checks and account statements for accountants.
Project Trainee
HDFC BANK
Maharajganj Uttar Pradesh, INDIA
04.2018 - 07.2018
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Handling customer and providing assistance to their query
- Promote new product of firm enlighten new customer to purchase the products
- Asked questions about tasks to learn techniques and how to operate without supervision
- Developed essential skills and techniques through diligent practice.
Education
MBA - Business Analysis And Finance
05.2019
B.Com - Finance
05.2017
High School Diploma -
03.2013
High School Diploma -
03.2011
Skills
- Teamwork and Collaboration
- Help Desk Support
- Organizational Skills
- Microsoft Certification
- customer handling, technical support assistant, Communication skills,
- IBM predictive tools, IBM tools certified
- Relational Database Management
- Quality control guidelines
- Customer service expert
Languages
English
Full Professional
Hindi
Native/ Bilingual
Nepali
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounting Clerk - Aramark
08.2023 - Current
Receptionist - Dr John I Kershman
2023.03 - 2023.08
Technical Support Executive - Teleperformance
05.2021 - 03.2022
Financial Associate - Iraj Evolution design company Pvt Ltd.
06.2019 - 03.2021
Project Trainee - HDFC BANK
04.2018 - 07.2018
Chandigarh University - MBA, Business Analysis And Finance
Maharishi Markandeshwar University - B.Com, Finance
Shekhawati Public School - High School Diploma,
Holy Cross High School - High School Diploma,
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