Jyoti Prabha
Victoria
Summary
Accomplished Operations Manager with over six years of experience driving process excellence and operational efficiency at Mashiva Technologies Pvt. Ltd. Expertise includes optimizing workflows, enhancing productivity, and delivering measurable business results within technology-driven organizations. Holds a Master’s in Global Management from Royal Roads University and a Bachelor’s in Chemical Engineering, with a proven track record of leading cross-functional teams and implementing strategic process improvements that align business operations with overarching goals to boost profitability, scalability, and customer satisfaction. Committed to fostering a culture of continuous improvement and innovation to achieve sustainable growth.
Overview
8
8
years of professional experience
Work History
Assistant Operations Manager
Mashiva Technologies Pvt. Ltd.
01.2017 - 01.2023
- Supported strategic planning, coordination, and execution of daily business operations to ensure efficiency and goal alignment.
- Managed project timelines, vendor relationships, and cross-departmental workflows to improve overall productivity.
- Implemented operational strategies to improve service delivery, reduce inefficiencies, and enhance profitability.
- Analyzed key performance indicators (KPIs) and prepared operational reports for senior management.
- Coordinated with technology partners to support deployment of IT-based operational improvements.
- Key Achievements: - Improved operational efficiency by 10% in six months through data-driven process improvements and optimized resource allocation. - Increased customer satisfaction by 15% within six months by aligning operational goals with customer-centric strategies. - Led cross-functional teams to streamline project execution, resulting in improved service quality and departmental profitability.
Industrial Trainee
India Glycols Limited
06.2015 - 06.2015
- Gained hands-on training in chemical manufacturing operations, including process monitoring and production optimization.
- Observed and analyzed plant operations, safety procedures, and quality control systems.
- Learned fundamentals of process engineering, energy management, and equipment maintenance in large-scale production settings.
Education
Master of Global Management (MGM) -
Royal Roads University
Victoria, BC01.2025
Bachelor of Technology (B.Tech.) - Chemical Engineering
Dr. K.N. Modi Institute of Engineering and Technology
06.2016
Skills
- Proficient in Microsoft Office Suite
- Skilled in utilizing Google Workspace applications
- Power BI data visualization
- Project management using Asana
- Experience with ERP implementation
- Customer relationship management software
- Skilled in data-driven decision making
- Operational modeling proficiency
ADDITIONAL INFORMATION
Languages: English, Hindi
ADDITIONAL INFORMATION
Work Authorization: Eligible to work in Canada
Timeline
Assistant Operations Manager
Mashiva Technologies Pvt. Ltd.
01.2017 - 01.2023
Industrial Trainee
India Glycols Limited
06.2015 - 06.2015
Bachelor of Technology (B.Tech.) - Chemical Engineering
Dr. K.N. Modi Institute of Engineering and Technology
Master of Global Management (MGM) -
Royal Roads University