JYOTI MAKKAR
Scarborough,ON
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
INSURANCE ADVISOR
TD Insurance
11.2021 - Current
- Assisted clients with the claims procedures and handled their claims investigation and management while working as a First Response Claims Advisor on a temporary basis
- Addressing client issues and questions in a suitable manner and collaborating with colleagues and cross-functional teams, such as underwriters, claims, account teams, and others, to speed up procedures and improve client satisfaction
- Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding auto and home insurance
- Developed a database for sales as a Sales SME to monitor the team's advancements
- Effectively managed clients, processed policies, and analyzed data using Microsoft Office, Power Apps, Guidewire, Asksage, Billing Center, and other products
- Achieved ethical and legal procedures in all transactions by closely adhering to regulatory compliance criteria set out by UW, FSRA, and IBC.
SCHEDULING COORDINATOR
Garda World
11.2020 - 10.2021
- Uploaded and updated information in scheduling software as required
- Disseminated bi-weekly schedules
- Managed staffing of new business
- Ensured individual schedules are in compliance with employment standards
- Assessed schedules & balance workforce hours to reduce overtime
- Developed positive relationships with current guards and become familiar with their abilities, restrictions, and career ambitions.
DEBT COUNSELLOR/TECHNICAL SUPPORT ADVISOR
Total credit recovery Ltd
06.2020 - 09.2020
- Clarified customer requirements; probe for understanding & prepared complete and accurate work including appropriately notating accounts as required
- Created trust relationships with debtors, when possible, to avoid future issues
- Kept track of assigned accounts to identify outstanding debts
- Planed course of action to recover outstanding payments
- Handled routine customer questions or complaints
- Investigated and resolved discrepancies, also including issues that are technical in nature; including hardware, software, networking, or other designated client products.
Education
Graduate Certificate - Operations Management
Seneca College
Markham, ONGraduate Certificate - Global Hospitality Business
Development Seneca College
Markham, ONSkills
- Teamwork and Collaboration
- Strong Work Ethic
- Client Relationship Management
- Data Management
- Time Management
- Critical Thinking
- ACHIEVEMENTS
- Engagement SME - 2022
- Career and development SME – 2023
- Above and beyond award
- Internal
Timeline
INSURANCE ADVISOR
TD Insurance
11.2021 - Current
SCHEDULING COORDINATOR
Garda World
11.2020 - 10.2021
DEBT COUNSELLOR/TECHNICAL SUPPORT ADVISOR
Total credit recovery Ltd
06.2020 - 09.2020
Graduate Certificate - Operations Management
Seneca College
Graduate Certificate - Global Hospitality Business
Development Seneca College
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