Jyoti Lewan
Delta,Canada
Summary
A dynamic leader with a track record of enhancing operational productivity and customer satisfaction at Hero Certified Burgers and A & W. Expertise in team building and conflict resolution paired with exceptional communication skills. Proficient in Microsoft Word and decision-making skills, consistently achieving results that exceed expectations.
Overview
4
4
years of professional experience
Work History
Hero Certified Burgers
07.2021 - 08.2022
- Oversaw building maintenance, cleanliness and security
- Staff training and development
- Ensured standards of hygiene are maintained and that the restaurant complies with health and safety regulations
- Ensured high standards of customer service are maintained
- Implemented and instilled in the team company policies, procedures and ethics
- Handled customer complaints and queries
- Managed staff of 7-112 people at a given time
- Performed inventory functions including placing order
- Reported to and attended regular meetings with area managers and head office representatives
- Trained in making optimum utilization of resources through meticulous planning and control at the workplace
- Skillful in learning new methods and procedures quickly
- Strong proven organizational, problem solving and multi-tasking skills
- Excellent computer skills including MS Office- Word, Power Point, Excel, and Outlook
- Dedicated, hardworking, very organized, self-starter, detail oriented, team player with a positive attitude
- Excellent professional communication and inter-personal skills
Cashier
A & W
02.2018 - 06.2021
- Performed revenue/finance management functions on daily basis
- Worked on software such as 'Quick service' to maximize the profitability of every revenue dollar
- Successfully helped in increasing the overall sales within a short time-period
- Performed banking and cash management functions
- Managed staff of 5-10 people at a given time
- Performed inventory functions including placing order, weekly inventory counts and match
Supervisor
A & W
07.2018 - 04.2021
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Developed strategies to improve team performance and productivity.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed team of 7-8 employees, ensuring high productivity and quality standards were met.
Education
Mohawk College -
Hamilton, ON01.2022
Graduate Certificate -
International business management
01.2020
Skills
- Efficiency
- Time sensitivity
- Leadership
- Management
- Conflict resolution
- Team Building
- Creativity
- Result orientation
- Serving It Right Certification
- Food Handler Certification
- Decision-making
- Excellent communication
- First Aid/CPR
- Organization and time management
- Microsoft Word
- Time management
Timeline
Hero Certified Burgers
07.2021 - 08.2022
Supervisor
A & W
07.2018 - 04.2021
Cashier
A & W
02.2018 - 06.2021
Mohawk College -
Graduate Certificate -
International business management
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