Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jyoti Kumari

Nanaimo,BC

Summary

Dynamic professional with a proven track record at Tim Hortons, excelling in conflict resolution and complex problem-solving. Enhanced customer satisfaction through effective communication and high-quality service delivery. Skilled in data management and risk assessment, consistently prioritizing client well-being and fostering strong relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Tim Hortons
Nanaimo, BC
06.2025 - Current
  • Provided administrative support, including data entry and report generation for management review.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Community Support Volunter Worker

Khalsa Aid
Nanaimo, BC
08.2024 - Current
  • Prepared and distributed meals, dispensed medications and monitored safety of prisoners.
  • Managed challenging situations successfully with tactful communication skills that prioritized client well-being above all else.
  • Developed strong rapport with clients by consistently demonstrating empathy, patience, and understanding during interactions.

Supervisor

Tim Hortons
Nanaimo, BC
06.2024 - 05.2025
  • Supervised daily operations to ensure compliance with safety regulations and company policies.

PGT English Teacher

Sant Baba Hari Singh Model School
Punjab India
12.2021 - 03.2022
  • Developed engaging lesson plans aligned with curriculum standards to enhance student learning experiences.

PGT English Teacher

Sri Guru Teg Bhadur Public School
Punjab India
06.2017 - 03.2020
  • Implemented assessment strategies to evaluate student progress and adapted teaching methods accordingly.

Education

Master of Arts -

M Philosophy
Punjab, India
06-2019

Master of Arts -

Govt. College Hoshiarpur
Punjab, India
06-2016

Bachelor of Arts -

Govt. College Hoshiarpur
Punjab India
06-2014

Skills

  • Complex Problem-solving
  • Conflict resolution
  • Patience
  • Risk management
  • Computer skills

Languages

English
Full Professional
Punjabi
Full Professional

Certification

  • First Air & CPR/ AED level C

Timeline

Manager

Tim Hortons
06.2025 - Current

Community Support Volunter Worker

Khalsa Aid
08.2024 - Current

Supervisor

Tim Hortons
06.2024 - 05.2025

PGT English Teacher

Sant Baba Hari Singh Model School
12.2021 - 03.2022

PGT English Teacher

Sri Guru Teg Bhadur Public School
06.2017 - 03.2020

Master of Arts -

M Philosophy

Master of Arts -

Govt. College Hoshiarpur

Bachelor of Arts -

Govt. College Hoshiarpur
Jyoti Kumari