JYOTI JYOTI
Brampton,ON
Summary
Operations professional with a proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Sport Chek
Etobicoke, ON
03.2024 - Current
- Oversaw daily operations to enhance efficiency and streamline processes across departments.
- Implemented inventory management systems, reducing stock discrepancies and improving order accuracy.
- Led cross-functional teams to execute strategic initiatives that improved customer satisfaction scores.
- Developed training programs for staff, fostering skill development and increasing team productivity.
- Monitored performance metrics, providing actionable insights to senior management for strategic planning.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Cashier
Sport Chek
Vancouver, BC
08.2022 - 02.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Collaborated with team members to manage inventory levels and restock merchandise as needed.
- Trained new cashiers on operational procedures and customer service best practices.
Customer Care Executive
Instacart, India
India
08.2021 - 05.2022
- Achieved completion of approved training and quality standards, including learning measures, coaching tools, and email simulations.
- Provided a high level of professional and competent customer service assistance.
- Effectively communicated resolution to customer inquiries, summarized ideas and provided concise answers.
- Created a positive impression of the brand whenever interacting with customers.
- Maintained humble, polite customer and colleague friendly attitude.
- Used probing questions as needed to understand issues and proactively offer solutions to customers.
- Resolved customer inquiries, ensuring high satisfaction and prompt service delivery.
- Collaborated with team members to streamline order processing and enhance efficiency.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Staff Accountant
JSM LTD
Haryana India
01.2019 - 07.2021
- Prepared monthly financial statements and reports ensuring compliance with accounting standards.
- Conducted account reconciliations identifying discrepancies and resolving issues promptly.
- Assisted in the preparation of budgets and forecasts to support strategic planning initiatives.
- Streamlined invoicing processes reducing turnaround time for client billing cycles.
- Analyzed financial data to provide insights supporting management decision-making processes.
- Maintained general ledger accuracy through regular account reconciliations, journal entry adjustments, and transaction reviews.
Education
Master of Business Administration -
University of Canada West
Vancouver, Canada05-2026
Bachelor of Commerce - undefined
Kurukshetra University
India05-2020
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff training
- Staff management
- Inventory management
- Management
- MS office
- Strategic planning
- Superb time management skills
- Customer relationship management (CRM)
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Operations Manager
Sport Chek
03.2024 - Current
Cashier
Sport Chek
08.2022 - 02.2024
Customer Care Executive
Instacart, India
08.2021 - 05.2022
Staff Accountant
JSM LTD
01.2019 - 07.2021
Bachelor of Commerce - undefined
Kurukshetra University
Master of Business Administration -
University of Canada West