Jyoti Jyoti
OTTAWA,ON
Summary
Proven leader in food service management at Tim Hortons, enhancing customer satisfaction and maintaining high sanitation standards. Skilled in cost control and staff scheduling, I significantly reduced waste while fostering a team environment that encouraged professional growth. Expert in food safety and efficient cash handling, my approach resulted in improved service quality and operational efficiency.
Overview
3
3
years of professional experience
Work History
Food Supervisor
Tim Hortons
6 EDGEWATER STREET OTTAWA
01.2022 - Current
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Improved food safety standards by implementing thorough training programs and regular inspections.
- Kept costs under control by managing portions and minimizing food waste caused by overcooking.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Assessed staffing requirements regularly to ensure proper coverage during peak periods without compromising service quality or exceeding labor cost budgets.
- Mentored junior staff members to improve their skills, fostering a positive work environment that encouraged professional growth.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Resolved customer satisfaction issues with food service to maintain establishment loyalty.
- Controlled labor costs with good planning, scheduling and delegating abilities.
- Evaluated kitchen staff performance and motivated improvements with encouragement, retraining and contests.
- Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
Store Front Cashier
Walmart
500 EARL GREY KANATA
11.2021 - 04.2023
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Education
2 YEAR DIPLOMA - BUISNESS MANAGEMENT ADMINISTRATION
Algonquin College
Ottawa, ON04.2023
Skills
Food Preparation
Scheduling Staff
Sanitation Procedures
Food presentation
Waste Reduction
Sanitation Standards
Quality Control
Sales Planning
Cost Control
Allergy awareness
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Food Supervisor
Tim Hortons
01.2022 - Current
Store Front Cashier
Walmart
11.2021 - 04.2023
2 YEAR DIPLOMA - BUISNESS MANAGEMENT ADMINISTRATION
Algonquin College