Jyoti Johari
Markham,ON
Summary
Driven by a results-focused approach at Step By Step Pro.inc, I enhanced sales revenue through strategic relationship selling and robust customer success management. Leveraging analytical thinking and sales reporting skills, I spearheaded process optimizations, significantly improving efficiency and client satisfaction. My blend of strong enthusiasm for customer service and meticulous performance tracking underpins my track record of success. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sale Coordinator
Step By Step Pro.inc
12.2021 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
Office Coordinator/Sales Associate
Valensc Solutions LLP Ltd.
08.2016 - 10.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Monitored front areas so that questions could be promptly addressed.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Bachelor of Science - Computer Science
Sarvepalli Radhakrishnan University,
Ranchi Bhopal07.2020
Skills
- Customer Communication
- Data Entry
- Goals and performance
- Strong enthusiasm
- Analytical Thinking
- Sales Reporting
- Upselling
- Schedule Management
- Customer Service
- Performance Tracking
- Customer Success Management
- Relationship selling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
- Supervised a team of 20 staff members.
- Collaborated with a team of 10in the development of Home management.
- Managed 7 opportunities per month.
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Elementary
Certification
- CPSP - Certified Professional Salesperson
- CSE - Certified Sales Executive
Timeline
Sale Coordinator
Step By Step Pro.inc
12.2021 - Current
Office Coordinator/Sales Associate
Valensc Solutions LLP Ltd.
08.2016 - 10.2021
Bachelor of Science - Computer Science
Sarvepalli Radhakrishnan University,
Similar Profiles
Jyoti JohariJyoti Johari
Office Associate/Receptionist Coordinator at Step-by-Step Pro.incOffice Associate/Receptionist Coordinator at Step-by-Step Pro.inc
Joys Mary GonzalezJoys Mary Gonzalez
Program Supervisor at Step By Step, Inc.Program Supervisor at Step By Step, Inc.
Alyssa DurnienAlyssa Durnien
Residential Manager at Step By Step, Inc.Residential Manager at Step By Step, Inc.