Jyoti Jhansal
Brantford,ON
Summary
Results-driven operations and project management professional with over 6 years of diverse experience in customer service, risk management, and team leadership. Proven track record of optimizing workflows, improving performance metrics, and leading high-performing teams. Adept at aligning business objectives with operational execution to achieve strategic goals. Recognized for relationship-building, effective communication, and proactive problem-solving.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Gatestone & co. Inc
11.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to SOPs.
- Identified process gaps and implemented strategies to improve efficiency.
- Supervised and trained staff, providing regular feedback to enhance performance.
- Monitored team metrics to optimize productivity and meet organizational goals.
Supervisor
Pinkerton – Comprehensive Risk Management
05.2022 - 11.2025
- Managed shift schedules, ensuring adequate team coverage and productivity.
- Resolved employee conflicts and coached team members for peak performance.
- Communicated project updates and strategic objectives to staff.
- Ensured compliance with organizational safety and risk protocols.
Project Co-Ordinator (Internship)
Tulip E-commerce Co. Ltd.
09.2022 - 12.2022
- Supported project planning, and coordinated resources and schedules.
- Translated project goals into actionable tasks, with defined timelines.
- Facilitated cross-functional collaboration to ensure timely project delivery.
- Monitored progress and ensured that evolving client needs were addressed.
Sales Associate
Freedom Mobile
09.2021 - 04.2022
- Delivered excellent customer service while promoting products and services.
- Conducted needs assessments to match clients with optimal solutions.
- Maintained competitive awareness and contributed to sales strategies.
- Supported corporate initiatives to expand market reach.
Process Associate
Sun Life
10.2017 - 01.2019
- Ensured transaction accuracy and regulatory compliance.
- Maintained detailed records of client interactions and service outcomes.
- Contributed to team goals by consistently achieving service benchmarks.
- Monitored performance metrics to measure process effectiveness.
Customer Service Executive
HCL Technologies
04.2017 - 10.2017
- Provided high-level customer support and resolved inquiries efficiently.
- Maintained quality standards in client communication and service delivery.
Education
Post Graduation - Project Management
Lambton College of Applied Arts And Technology
12-2022
Skills
- Operations Management
- Project Coordination
- Team Leadership & Supervision
- Customer Relationship Management
- Process Improvement
- Scheduling & Resource Allocation
- Performance Monitoring
- Risk & Compliance Oversight
- Sales & Client Engagement
- Communication & Conflict Resolution
Certifications
- Product Management Basics, Pendo.io – Oct 2024
- Microsoft Project 2019 & Project Online Desktop Essential Training, LinkedIn – 2021
- Excel Essential Training (Office 365/Microsoft 365), LinkedIn – 2021
- Leadership Foundations: Styles and Models, LinkedIn – 2021
Timeline
Operations Supervisor
Gatestone & co. Inc
11.2022 - Current
Project Co-Ordinator (Internship)
Tulip E-commerce Co. Ltd.
09.2022 - 12.2022
Supervisor
Pinkerton – Comprehensive Risk Management
05.2022 - 11.2025
Sales Associate
Freedom Mobile
09.2021 - 04.2022
Process Associate
Sun Life
10.2017 - 01.2019
Customer Service Executive
HCL Technologies
04.2017 - 10.2017
Post Graduation - Project Management
Lambton College of Applied Arts And Technology