Jyoti Jhansal
Brantford,ON
Summary
Skilled Operations Supervisor with broad experience in overseeing daily operations, streamlining processes, and implementing effective business strategies. Strengths include strong leadership abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, cost reduction and enhanced operational workflows.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Gatestone & co.
Brantford, Ontario
11.2023 - Current
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
Training Project Co-Originator
Tulip E-commerce Co., ltd. · Internship
Brampton, ON
09.2022 - 12.2023
- Coordinate project management activities, resources, equipment, and information
- Break the project into actionable actions and set timeframes
- Work with the client to identify and define requirements, scope and goals
- Assign tasks to internal teams and help with schedule management
- Ensure customer needs are met as the project evolves
Team Lead
PINKERTON | Comprehensive Risk Management · Permanent Part-time
Brantford, ON
05.2022 - 11.2023
- Identifying any areas of concern that could impact the performance of team members
- Resolving any employee conflicts quickly and efficiently
- Communicating any pertinent information regarding project timelines, goals, or objectives to team members
- Maximizing productivity by scheduling available staff members to the appropriate shift
Technical Support Representative
Gatestone & Co. Inc
Brantford, ON
11.2022 - 11.2023
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Monitored support activity trends to create problem resolution and solution reports.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
Sales Associate
Freedom Mobile · Permanent Part-time
Brampton, ON
09.2021 - 04.2022
- Selling and promoting products to both existing and potential clients
- Performing needs analysis and cost-benefit analysis for clients
- Establishing and maintaining positive business relationships with clients
- Monitoring competitors’ sales activities
- Assisting with corporate marketing strategies and expanding the company to new markets
Process Associate
Sun Life · Full-time
JhansalGurugram, India
10.2017 - 01.2019
- Monitor all transactions and ensure compliance with quality regulations and maintain relationships with clients.
Customer Service Executive
HCL Technologies · Permanent Full-time
New Delhi, India
04.2017 - 10.2017
- Accomplishes customer service and organization mission by completing related results as needed.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
Education
Post Graduation Diploma - Project Management
Lambton College of Applied Arts And Technology
Mississauga, ON12.2022
Skills
- Operations Management
- Performance monitoring
- Staff Supervision
- Safety oversight
- Project Management
- Customer Relations
- Customer relationship development
Certification
- Leadership Foundations: Leadership Styles and Models , LinkedIn - 2021
- Excel Essential Training (Office 365/Microsoft 365) , LinkedIn - 2021
- Microsoft Project 2019 and Project Online Desktop Essential Training , LinkedIn - 2021
Timeline
Operations Supervisor
Gatestone & co.
11.2023 - Current
Technical Support Representative
Gatestone & Co. Inc
11.2022 - 11.2023
Training Project Co-Originator
Tulip E-commerce Co., ltd. · Internship
09.2022 - 12.2023
Team Lead
PINKERTON | Comprehensive Risk Management · Permanent Part-time
05.2022 - 11.2023
Sales Associate
Freedom Mobile · Permanent Part-time
09.2021 - 04.2022
Process Associate
Sun Life · Full-time
10.2017 - 01.2019
Customer Service Executive
HCL Technologies · Permanent Full-time
04.2017 - 10.2017
Post Graduation Diploma - Project Management
Lambton College of Applied Arts And Technology
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