Jyoti Dhaliwal
Cambridge,ON
Summary
Dynamic professional with extensive experience at Saffron Restaurant, excelling in operational efficiency and team leadership. Proven expertise in payroll administration and budget management, driving cost-effective strategies. Adept at problem-solving and fostering client relationships, ensuring compliance and satisfaction while enhancing service quality. Committed to achieving organizational goals through strategic decision-making.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Saffron Restaurant
Cambridge, ON
09.2024 - 06.2025
- Supervised the day-to-day activities of the restaurant to maintain operational efficiency and customer satisfaction.
- Coordinated staff scheduling, training efforts, and performance assessments.
- Oversaw inventory control, supplier negotiations, and cost management strategies.
- Assisted in the hiring process while enforcing company policies and practices.
- Supported the General Manager in achieving sales targets, and preserving service quality.
Bookkeeper
Bookkeeper
Mississauga
01.2024 - 08.2024
- Executed payroll processing and managed the electronic deposit system along with employee pay adjustments.
- Safeguarded accuracy in receiving and recording cash, checks, and transfers.
- Aided in the creation of comprehensive financial reports, including income statements, balance sheets, and cash flow statements.
- Diligently recorded all debit and credit transactions in spreadsheets and databases with attention to detail.
- Prepared bank deposits by systematically validating and balancing receipts while organizing the dispatch of cash and checks to the banks.
Financial Advisor
State Bank Of India, SBI
Patiala
10.2021 - 09.2022
- Fostered and managed client relationships to promptly resolve issues and monitor account performance.
- Guaranteed compliance with industry standards and regulations during the entire investment process.
- Suggested personalized investment options, trusts, and life insurance policies to cater to client requirements.
- Leveraged advanced financial modeling and forecasting methods to generate accurate projections and offer tailored financial plans.
Customer Service Representative
Axis Bank
Patiala
04.2019 - 08.2020
- Processed financial transactions including deposits and payments, while streamlining billing arrangements.
- Improved customer service standards by foreseeing client needs and delivering exceptional support, thereby enhancing overall productivity.
- Sustained thorough records of customer communications and transactions, meticulously documenting all inquiries.
- Resolved billing complaints through timely adjustments to invoices and refunds, guaranteeing rapid resolution of customer service issues.
Education
Bookkeeping - Accounting And Payroll, Tax
Conestoga College Institute of Technology And Advanced Learning
Kitchener04.2025
Business Management - Business Administration And Management
Canadore College
Brampton, ON08.2023
Bachelor of Commerce - Accounting and Finance
Lovely Professional University
India 01.2021
Skills
- Payroll administration
- Xero
- Sage 50
- QuickBooks
- Order and payment processing
- MS Office
- Audit reporting
- Tax preparation
- Data entry and management
- Leadership
- Team management
- Problem solving
- Decision making
- Attention to detail
- Business operations
- Budget management
Timeline
Assistant General Manager
Saffron Restaurant
09.2024 - 06.2025
Bookkeeper
Bookkeeper
01.2024 - 08.2024
Financial Advisor
State Bank Of India, SBI
10.2021 - 09.2022
Customer Service Representative
Axis Bank
04.2019 - 08.2020
Bookkeeping - Accounting And Payroll, Tax
Conestoga College Institute of Technology And Advanced Learning
Business Management - Business Administration And Management
Canadore College
Bachelor of Commerce - Accounting and Finance
Lovely Professional University
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