Jyoti Bala
Dartmouth,NS
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Shoreline Immigration Inc.
04.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted with administrative tasks such as data entry, filing, and scheduling appointments.
Patient Attendant
Carecor Health Services
12.2023 - Current
- Enhanced patient recovery by diligently assisting with mobility exercises and physical therapy routines.
- Promoted a healing atmosphere within the ward by maintaining an organized workspace free of clutter or hazards.
- Fostered positive relationships with patients and their families through empathetic listening, clear communication, and genuine concern for their wellbeing.
- Improve patient comfort by consistently providing compassionate care and maintaining a clean, safe environment.
Security Officer
Logixx Security
12.2021 - 07.2023
- Conducted regular patrol of key areas to spot & control security concerns
- Wrote detailed reports on property damage, thefts, presence of unauthorized persons and unusual incidences
- Reported suspicious activities and persons to law enforcement.
Personal Support Worker
Tulip Nurses And Caregivers
02.2022 - 03.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Health Unit Coordinator
Primus Super Specially Hospital
08.2020 - 07.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
Education
Post Baccalaureate Diploma: Health Care Management -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2023
Health Care Management -
Delhi University
Delhi, India06.2018
Bachelor of Science -
Delhi University
06.2016
Skills
* Security Operations Experience
* Crime prevention methods
* Conflict De-escalation
* Interior & exterior patrolling
* Effective working relationship
* Personal care assistance
* Medication Management
* Emergency Preparedness
* Reception Management
* File Organization
* Document scanning and digitization
* Appointment Scheduling
* Client Relations
* Scheduling appointments
Languages
English
Full Professional
Certification
- Standard First Aid & CPR
- Non-Violent Crisis Intervention
- WHMIS
- Criminal Record Check
Availability
Full time
References
Available upon request
Timeline
Receptionist Administrator
Shoreline Immigration Inc.
04.2024 - Current
Patient Attendant
Carecor Health Services
12.2023 - Current
Personal Support Worker
Tulip Nurses And Caregivers
02.2022 - 03.2023
Security Officer
Logixx Security
12.2021 - 07.2023
Health Unit Coordinator
Primus Super Specially Hospital
08.2020 - 07.2021
Post Baccalaureate Diploma: Health Care Management -
Conestoga College Institute of Technology And Advanced Learning
Health Care Management -
Delhi University
Bachelor of Science -
Delhi University
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