Jyoti Bala
Calgary,AB
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
D Mart Supermarket
12.2012 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - Arts And Sciences
Dev Samaj College For Women
Ferozepur, India07.2009
Skills
- Consultative Sales
- Staff education and training
- Team player
- Quality Control
- Problem-solving abilities
- Team Development
- Customer Service
- Problem Resolution
- Service standard compliance
Languages
English
Native or Bilingual
French
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
D Mart Supermarket
12.2012 - 01.2024
Bachelor of Arts - Arts And Sciences
Dev Samaj College For Women
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